SimpleClaims files, tracks, and reconciles every loss/damage claim while our data platform unifies tracking, invoices, and order data—so Ops and Finance work from the same facts.
Some of the world’s best brands love ShipScience.
The hidden cost of manual claims.
Manual claims result in wasted time, incomplete claims and short payments. Even worse, carrier claims buyouts usually only cover 10-20% of your claims eligibility.
Hours of lost time
dealing with spreadsheets, carrier portals and difficult status checks.
~72 min / claim, according to UPS
Denied claims
from missed deadlines and incomplete evidence
~$150 / denied claim
Finance waits
to reconcile payouts across spreadsheets, portals & emails.
60-90 days to close books
Two ways claims begin. One place to win them.
SimpleClaims handles both hands‑off auto‑claims and customer‑flagged claims, then gives your team multiple ways to file - fast.
AutoClaim (hands off)
We find and file it for you.
SimpleClaims detects non-POD and carrier damage events, assembles evidence, and files on time - zero manual work.
Learn more
AutoClaim (hands off)
How it works:
Triggers on carrier signals and rules you control
Pulls descriptions & values from your data sources
Builds carrier-ready evidence packs automatically
Deadline reminders and status updates built in
UPS & FedEx supported (DHL & USPS - Jan, '26)
Customer-flagged claims
Turn call-ins into claims - instantly.
When customers report issues not identified by the carrier, CX or Ops file claims in seconds - one unified queue for everything.
Learn more
Customer-flagged claims
How it works:
Start a claim from tracking or order number
Pre-populated description and value
Attach photos, notes ticket IDs and more
Unlimited, unified bulk claims upload
SFTP and API claims push for hands-free filing
Three easy ways to file claims:
1
~5 seconds per claim
Manual Claim
Start claims with tracking or order #
Auto-fills descriptions & values
Any carrier, one easy form
Validates to prevent denials
2
Unlimited
Bulk Upload
No file limits - unlimited claims
One file, all carriers - no batch fails
Actionable error reporting
Row-level validation
3
SFTP / API
Automated Push
Direct from OMS/ERP/helpdesk
Idempotent API + webhooks
Full audit trail: create → payout
Pull statuses + resolution details
How SimpleClaims works
Your automated,unified system.
SimpleClaims automates your claims processes, saving time for your team and aligning CS, Ops and Finance on a single source of truth.
Connect once. See everything. Pull tracking from all carriers, order details, and photos from the tools you already use like Shopify, BigCommerce and ShipStation.
02
Auto Detect
Spot loss & damage automatically. Rules and signals flag non‑delivery, loss, or damage and route items to eligibility queues for automation or review.
03
Auto Assemble
Carrier‑ready evidence, auto‑built. SimpleClaims compiles photos, proof of value, order details, and delivery scans into carrier‑specific evidence packs.
04
Auto File & Manage
Submit once. Track everywhere. Claims automatically file through the appropriate carrier. Statuses and escalations flow back into SimpleClaims.
05
Auto Reconcile
Match payouts and close the loop. Link carrier payments to claims, post to the GL, and report recoveries by carrier/service—so Finance and Ops reconcile.
One source of parcel truth
Your parcel data, organized & protected
Unify tracking, invoices, claims, and order data in one secure data model. Keep lineage and retention under control, apply access rules & give every team - Ops, Finance, CX and IT - the same, reliable facts.
5 min setup
Ingest everything
Carriers, stores, shipping tools, and SFTP—connect once and pull the data you need to work claims and reconcile payouts.
SOC-2 Compliant
Standardize & Control
Normalize events and fields, enforce evidence requirements, control retention and PII, and keep an immutable audit trail.
API & Connector Ready
Deliver everywhere
Dashboards and exports for operators—plus APIs and webhooks for your ERP, finance, and BI stack.
Automate what you can, and work one queue for everything else across all carriers, with specific steps and reminders designed to keep claims moving.
Unified claims pipeline & statuses
Evidence checklists, deadline alerts
Bulk actions to move faster on volume
Support
Make claims filing easy (less spreadsheets).
File claims in seconds. Know which orders are in a claim, where they stand, and when to communicate—without tab‑hopping.
Order‑linked claim status
Proactive updates for CX teams
Less duplicate refunding and guesswork
Finance
Reconcile faster. Close with confidence.
Match carrier payments to claims, export and post to your GL, and see recovery by carrier, brand or business unit.
Claim→cash views & exports
GL mapping and accrual support
Audit‑ready trails for month‑end
Info-Sec
SOC-2 compliant, designed for scale.
Control who sees what, keep immutable logs, and set retention that matches your policies.
SOC-2 Compliant
Unified data in centralized environment
Hardened SFTP and API governance
Plug in your stack. File claims while you sleep.
Connect your entire shipping tech stack - no need to rip-and-replace anything. Use native connectors where available and SFTP for universal file exchange.
Join enterprise shippers recovering more
From high‑volume D2C to enterprise retail, teams rely on SimpleClaims to recover more—faster—and reconcile with confidence.
The savings we've realized since partnering with ShipScience have been substantial. The financial benefits alone have been massive. It’s incredible to see such significant savings that directly enhance our profitability at Purple Carrot.
- Nihal Raval, Senior Vice President Operations
SimpleClaims has totally replaced our internal tools and a ton of excel spreadsheets. Before ShipScience, claims were a problem that came up daily. Now claims just work - and our team can get back to doing what we do best (which isn't claims).
- Nick Popp Director of Transportation
The ShipScience team has been a significant asset to Soundproof Cow. SimpleClaims been a huge part of that. Working with a team that truly cares about developing new solutions and improving the client experience is refreshing.
- Drew McLaughlin, Product Manager
Enterprise-grade security, built in.
Security and compliance features trusted by leading enterprises
