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Logo of ShipScience featuring a stylized cube in white, yellow, and blue, next to the brand name ShipScience in bold white text. The background is transparent.
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Enterprise parcel intelligence

Take control of parcel claims + carrier errors  at enterprise scale.

ShipScience automates loss & damage claims and continuously audits parcel performance and billing, powered by a unified parcel data layer that connects to your carriers and systems.
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Some of the world’s best brands love ShipScience.

The enterprise parcel problem.

High-volume shippers face margin leakage, poor visibility, and fragmented data across carriers and systems.
Claims are slow and manual
  • Manual processes waste 60–90 minutes per claim
  • Missed deadlines and incomplete evidence lead to denials
  • Finance can't reconcile payouts for months
Performance & billing issues go undetected
  • Service failures erode customer experience
  • Duplicate charges and rate errors leak margin
  • No accountability without continuous monitoring
Data is fragmented across carriers and systems
  • Tracking, invoices, and claims live in silos
  • No single source of truth for Ops, Finance, CX
  • Reporting is painful and insights are delayed

Two products. One platform.

ShipScience unifies your parcel data into a single platform that fuels claims automation and always-on auditing. No silos, no spreadsheets.
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Loss + Damage Parcel Claims

SimpleClaims

Automate loss & damage claims end-to-end
Reduce denials with complete documentation
Reconcile payments and close the loop
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Package-level Parcel Audit

ActiveAudit

Monitor shipments & performance continuously
Flag service failures, anomalies, and billing issues
Create carrier accountability with evidence
Powered by unified parcel data

One source of truth for enterprise parcel data.

Connect carriers, platforms, and enterprise systems into a normalized data layer that powers automation, reporting, and insights.
5 min setup
Ingest everything
Carriers, stores, shipping tools, and SFTP—connect once and pull the data you need to work claims and reconcile payouts.
SOC-2 Compliant
Standardize & Control
Normalize events and fields, enforce evidence requirements, control retention and PII, and keep an immutable audit trail.
API & Connector Ready
Deliver everywhere
Dashboards and exports for operators—plus APIs and webhooks for your ERP, finance, and BI stack.

Purpose-built for every team in your org

Operations
Support
Finance
Info-Sec
Operations

Cut cycle times. 
Hit every deadline.

Automate what you can, and work one queue for everything else across all carriers, with specific steps and reminders designed to keep claims moving.
Unified claims pipeline & statuses
Evidence checklists, deadline alerts
Bulk actions to move faster on volume
Support

Make claims filing easy (less spreadsheets).

File claims in seconds. Know which orders are in a claim, where they stand, and when to communicate—without tab‑hopping.
Order‑linked claim status
Proactive updates for CX teams
Less duplicate refunding and guesswork
Finance

Reconcile faster. Close with confidence.

Match carrier payments to claims, export and post to your GL, and see recovery by carrier, brand or business unit.
Claim→cash views & exports
GL mapping and accrual support
Audit‑ready trails for month‑end
Info-Sec

SOC-2 compliant, designed for scale.

Control who sees what, keep immutable logs, and set retention that matches your policies.
SOC-2 Compliant 
Unified data in centralized environment
Hardened SFTP and API governance
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Plug in your stack. Get parcel control while you sleep.

Connect your entire shipping tech stack - no need to rip-and-replace anything. Use native connectors where available and SFTP for universal file exchange.
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Join enterprise shippers recovering more

From high‑volume D2C to enterprise retail, teams rely on SimpleClaims to recover more—faster—and reconcile with confidence.
The savings we've realized since partnering with ShipScience have been substantial. The financial benefits alone have been massive. It’s incredible to see such significant savings that directly enhance our profitability at Purple Carrot.
- Nihal Raval, Senior Vice President Operations
SimpleClaims has totally replaced our internal tools and a ton of excel spreadsheets.  Before ShipScience, claims were a problem that came up daily.  Now claims just work - and our team can get back to doing what we do best (which isn't claims).
- Nick Popp  Director of Transportation
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The ShipScience team has been a significant asset to Soundproof Cow. SimpleClaims been a huge part of that. Working with a team that truly cares about developing new solutions and improving the client experience is refreshing.
- Drew McLaughlin, Product Manager
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Enterprise-grade security, built in.

Security and compliance features trusted by leading enterprises
SOC-2 Compliant
Role-based access
SSO (SAML/OIDC)
Encryption at rest / in transit
Audit Logs & SIEM export

See ShipScience on your data.

Book a personalized demo to see how ShipScience can transform your parcel operations.
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