How to Re-Route Packages in Worldship for UPS

September 27, 2024
by Anthony Robinson

If you're a business owner, then you know how important it is to deliver packages on time. However, sometimes things don't go as planned and a package may need to be re-routed. In such cases, UPS's Worldship software can be a lifesaver. In this article, we'll provide a step-by-step guide on how to re-route packages in Worldship, as well as a list of common reasons for re-routing and tips to help ensure a smooth process.

Understanding the Need for Re-Routing Packages in UPS

Before we get into the how-to, let's first understand why re-routing may be necessary. One of the most common reasons for re-routing a package is to correct an address error after the package has been shipped. Other reasons include changing the delivery address, holding the package for pickup, or scheduling a delivery for a later date. Knowing when and why to re-route a package can help ensure that the package arrives at its intended destination without delay.

It's important to note that re-routing a package may come with additional fees, depending on the type of service and the destination. It's always best to check with UPS to understand the cost implications before requesting a re-route. Additionally, some packages may not be eligible for re-routing, such as those that have already been delivered or are in transit. In these cases, it's best to contact the recipient and arrange for a return or reshipment. By understanding the limitations and costs associated with re-routing packages, you can make informed decisions and ensure that your packages arrive at their intended destination on time.

Step-by-Step Guide to Re-Route Packages in Worldship for UPS

The first step in re-routing a package in Worldship is to open the software and navigate to the "Shipments" tab. From there, select the package you wish to re-route and click on "Edit Shipment."

Next, select the "Change Delivery" option and choose the new delivery method that best fits your needs. If you're re-routing a package to a new address, enter the new address into the appropriate fields. If you want to hold the package for pickup, select the appropriate option and choose the location where the package will be held.

Once you've made the necessary changes, ensure that everything is correct and click on "Save Changes." Your package will now be re-routed and a new tracking number will be generated. It's important to note that re-routing a package may come with some extra shipping fees, depending on the new destination or delivery method.

It's also important to keep in mind that re-routing a package may add additional time to the delivery process. Depending on the new destination or delivery method, the package may need to be transported to a different facility or undergo additional processing. Be sure to communicate any changes in delivery expectations to the recipient of the package to avoid any confusion or inconvenience.

Common Reasons for Re-Routing Packages and How to Address Them

As previously mentioned, some of the most common reasons for re-routing a package include address errors, changing the delivery address, holding for pickup, and scheduling a delivery for a later date. To avoid address errors, ensure that you have the correct address before shipping. If you need to change the delivery address or hold for pickup, make sure you do so as early as possible to avoid any delays in the delivery process. If you're scheduling a delivery for a later date, make sure you're clear on the specifics of the delivery and that the recipient will be available to accept the package.

Another common reason for re-routing a package is due to weather conditions or natural disasters. In such cases, delivery routes may be affected, and packages may need to be re-routed to ensure safe and timely delivery. It's important to keep track of weather updates and any potential natural disasters in the area where the package is being shipped to or from. If you suspect that your package may be affected, contact the shipping company as soon as possible to inquire about any potential delays or re-routing options.

Tips and Best Practices for Re-Routing Packages in Worldship for UPS

To ensure a smooth process when re-routing packages in Worldship, consider the following tips and best practices:

  • Double-check all information before submitting the changes to avoid errors
  • Be aware of any additional fees that may come with re-routing a package
  • Communicate any changes with the recipient to ensure they're aware of the new delivery plan
  • Allow for extra time in case there are any delays in the re-routing process

Another important tip to keep in mind when re-routing packages in Worldship is to make sure that the new delivery address is valid and complete. This includes verifying the street name, number, and any apartment or suite numbers. Failure to provide accurate information can result in further delays or even the package being returned to the sender.

It's also recommended to track the package closely after submitting the re-routing request. This can be done through the Worldship system or by contacting UPS customer service. By keeping an eye on the package's progress, you can ensure that it's on track to reach its new destination and address any issues that may arise in a timely manner.

How to Track Re-Routed Packages in Worldship for UPS

After re-routing a package in Worldship, it's important to keep track of the changes. You can do this by using the tracking number associated with the re-routed package. Simply enter the tracking number on the UPS website to get real-time updates on the package's progress. You can also track the package within Worldship by navigating to the "History" tab and selecting the shipment you wish to track.

It's important to note that re-routing a package may result in additional fees. These fees can vary depending on the destination and the shipping method selected. It's recommended to review the UPS website or contact customer service for more information on potential fees before re-routing a package.

Avoiding Common Mistakes When Re-Routing Packages in Worldship for UPS

Re-routing packages can be a complicated process, especially if you're doing it for the first time. Some common mistakes to avoid when re-routing packages in Worldship include:

  • Entering the wrong address when re-routing
  • Missing any additional shipping fees
  • Forgetting to communicate the changes with the recipient
  • Not allowing enough time for the re-routing process

Another common mistake to avoid when re-routing packages in Worldship is not double-checking the package's weight and dimensions. If the package's weight or dimensions have changed, it may affect the shipping fees and the carrier's ability to deliver the package to the new address.

It's also important to note that not all packages are eligible for re-routing. Some packages may have already been loaded onto a delivery truck or plane, making it impossible to change the delivery address. Before attempting to re-route a package, make sure to check its status and eligibility for re-routing.

How to Save Time and Money by Re-Routing Packages in Worldship for UPS

Re-routing packages can save you both time and money by ensuring that packages arrive at the correct destination without delay. By re-routing a package, you can avoid costly shipping mistakes and ensure that your business runs smoothly. To save even more time and money, consider utilizing Worldship's features such as batch processing and importing/exporting data.

Another way to save time and money when re-routing packages in Worldship is to take advantage of the software's address book feature. By storing frequently used addresses in the address book, you can quickly select the correct destination for your package without having to manually enter the address each time. This can save you valuable time and reduce the risk of human error.

Additionally, Worldship offers the ability to track packages in real-time, allowing you to monitor the progress of your shipments and make any necessary adjustments to their routing. This feature can help you identify potential delays or issues before they become major problems, allowing you to take proactive steps to ensure that your packages arrive on time and in good condition.

Troubleshooting Issues When Re-Routing Packages in Worldship for UPS

If you encounter any issues when re-routing packages in Worldship, consider reaching out to UPS's customer service for assistance. They can help troubleshoot any problems you may encounter and provide solutions to ensure a successful re-routing process.

Another option to consider when troubleshooting issues with re-routing packages in Worldship is to double-check the accuracy of the package's tracking information. Make sure that the package's tracking number, destination address, and any other relevant information are correct and up-to-date. Even a small error in the information can cause issues with re-routing.

It's also important to note that certain packages may not be eligible for re-routing. For example, packages that have already been delivered or are in transit may not be able to be re-routed. Additionally, packages that require a signature upon delivery may have more restrictions when it comes to re-routing. If you're having trouble re-routing a package, double-check the eligibility requirements and contact UPS customer service for further assistance.

The Benefits of Using Worldship for Managing Your UPS Shipments

Worldship offers a comprehensive toolset for managing your UPS shipments. From batch processing and importing/exporting data to re-routing packages, Worldship makes shipping and managing your packages easy and efficient. By using Worldship, you can save time, reduce shipping errors, and streamline your business's shipping processes.

Re-routing packages can be a stressful experience, but with the help of Worldship, it doesn't have to be. By following the step-by-step guide and best practices outlined in this article, you can confidently re-route packages and ensure that they arrive at the correct destination on time.

In addition to its comprehensive toolset, Worldship also offers real-time tracking and monitoring of your shipments. With Worldship, you can easily track your packages and receive updates on their status, ensuring that you always know where your shipments are and when they will arrive. This feature can help you provide better customer service by keeping your customers informed about the status of their orders.

About the Author

Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over a decade of expertise in logistics, business development, and operational efficiency to the table.

Since founding ShipScience in 2018, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having established Refund Geeks and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders and staying ahead of the latest trends in e-commerce and logistics.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

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