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How to Use UPS Ground Commercial Delivery Intercept

May 14, 2023
Anthony Robinson
Written by
Anthony Robinson
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How to Use UPS Ground Commercial Delivery Intercept

Are you facing a situation where your UPS package is already on its way, but you need to redirect it to a different address or postpone the delivery? Don't worry, UPS Ground Commercial Delivery Intercept can help! In this article, we'll cover everything you need to know about this service, including what it is, how to use it, and its benefits. Additionally, we'll discuss the cost of using UPS Ground Commercial Delivery Intercept, tips for using it efficiently, common issues you may encounter, and alternative solutions to consider. So, let's dive in!

What is UPS Ground Commercial Delivery Intercept?

UPS Ground Commercial Delivery Intercept is a service that allows package senders or recipients to redirect packages that are already in transit. This service is usually used to change the delivery address, change the delivery date, or request that the package be held until a specific date. UPS Ground Commercial Delivery Intercept can also be used to stop a package from being delivered altogether.

It is important to note that UPS Ground Commercial Delivery Intercept is not available for all packages. Certain restrictions apply, such as packages that require a signature upon delivery or packages that have already been out for delivery for a certain amount of time. Additionally, there may be additional fees associated with using this service. It is recommended to check with UPS for more information on eligibility and pricing.

How to Request a UPS Ground Commercial Delivery Intercept

If you have a package that needs to be intercepted and redirected, you can request UPS Ground Commercial Delivery Intercept by following these steps:

  1. Log in to your UPS account and select the "Shipping" tab.
  2. Select "View History" and find the shipment you want to intercept.
  3. Click "Edit" and select "Intercept This Package."
  4. Choose the type of interception you need, such as changing the delivery address or postponing delivery.
  5. Provide the required information, such as the new delivery address or the new delivery date.
  6. Pay the applicable fee, which will be based on the type of interception you're requesting and the package's situation.
  7. Submit your request and wait for confirmation. You'll receive an email confirming whether your request has been accepted or denied.

It's important to note that UPS Ground Commercial Delivery Intercept is only available for packages that have not yet been delivered. If your package has already been delivered, you'll need to contact UPS customer service to discuss your options for redirecting the package. Additionally, if you're intercepting a package that was originally shipped with an adult signature required, the new delivery address must also require an adult signature.

When to Use UPS Ground Commercial Delivery Intercept

UPS Ground Commercial Delivery Intercept can be useful in several situations. Here are some common examples:

  • Incorrect original delivery address;
  • Need to hold the package until a specific date;
  • Changing the delivery address because you'll be out of town;
  • Adding more items to your order that have already been shipped.

Another situation where UPS Ground Commercial Delivery Intercept can be useful is when you need to cancel a shipment altogether. This can happen if the package is no longer needed or if there was an error in the order. With UPS Ground Commercial Delivery Intercept, you can cancel the shipment and have the package returned to the sender or redirected to a new address.

Benefits of Using UPS Ground Commercial Delivery Intercept

The UPS Ground Commercial Delivery Intercept service offers several benefits, such as:

  • Flexibility in changing your package's delivery schedule or address;
  • Avoiding missed or delayed deliveries, ensuring the package is delivered to the right address, or held for a specified time;
  • Preventing the package from being delivered to an incorrect or unserviced area;
  • Enabling package hold to receive it only when ready for use;
  • Allowing package return free of charge immediately.

In addition to these benefits, the UPS Ground Commercial Delivery Intercept service provides real-time tracking of your package. This means you can monitor the progress of your package and receive updates on its location and estimated delivery time. This feature is especially useful if you need to coordinate with the recipient or if you have time-sensitive materials that need to be delivered on a specific date.

How Much Does UPS Ground Commercial Delivery Intercept Cost?

The cost of UPS Ground Commercial Delivery Intercept depends on several factors, including the type of interception you require, the package's location, and the time needed to process the interception. To receive an accurate cost estimate, you'll need to input your specific shipment details into the UPS website.

It's important to note that UPS Ground Commercial Delivery Intercept is only available for packages that have not yet been delivered. If your package has already been delivered, you'll need to use UPS's Returns services to send it back. Additionally, UPS Ground Commercial Delivery Intercept is only available for packages shipped within the United States, Canada, and Puerto Rico.

Tips for Using UPS Ground Commercial Delivery Intercept Effectively

To ensure you're using UPS Ground Commercial Delivery Intercept to its full potential, keep the following tips in mind:

  • Act quickly: Once the package is out for delivery, there may be time restrictions on interception requests;
  • Be accurate and specific: Even small inaccuracies may cause your interception request to be denied;
  • Double-check information: Ensure all details you provide are correct before submitting;
  • Choose the correct interception type: For example, if you only need the package to be held, select that option rather than requesting a change of address.

It's important to note that UPS Ground Commercial Delivery Intercept is not available for all packages. Some packages may be ineligible due to their size, weight, or contents. Additionally, there may be additional fees associated with using this service, so be sure to check with UPS for pricing information before submitting an interception request.

Common Issues with UPS Ground Commercial Delivery Intercept and How to Resolve Them

Some possible issues or challenges you might face while using UPS Ground Commercial Delivery Intercept include:

  • Inaccurate or missing information submitted;
  • Package already delivered or on hold for pickup;
  • Incorrect package identified;
  • Package is out for delivery by the time the interception request is placed.

If you encounter any of these issues or have questions regarding the service, contact UPS customer service for assistance.

Remember that UPS Ground Commercial Delivery Intercept is only available for packages that have not yet been delivered or released for delivery. Additionally, intercepting a package may result in additional fees, which will be charged to the shipper or the receiver, depending on who initiated the intercept request. Therefore, it is recommended to carefully review the UPS Intercept Terms and Conditions before using the service.

Alternatives to UPS Ground Commercial Delivery Intercept for Package Redirection

If UPS Ground Commercial Delivery Intercept isn't the best solution for redirecting your package, consider the following alternatives:

  • Canceling the order;
  • Returning the package to the sender;
  • Contacting the package carrier's customer service team to request a redirection or hold;
  • Requesting a package reroute when using USPS.

We hope this article has been informative and helpful in understanding how to use UPS Ground Commercial Delivery Intercept. If you have any more questions or want to share additional tips, please leave a comment below. Happy shipping!

Another alternative to consider is using a package forwarding service. These services allow you to have your package shipped to a different address, which can be especially helpful if you're traveling or have recently moved. Some popular package forwarding services include MyUS, Shipito, and Borderlinx.

If you're looking for a more eco-friendly option, consider using a local delivery service or bike courier. These services often have lower carbon footprints than traditional shipping methods and can be a great way to support small businesses in your area. Some popular local delivery services include Postmates, DoorDash, and Grubhub.

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About the Author

Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious processes. With a Bachelors Degree in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.
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