How To Handle A FedEx Get Package Info Exception

Overview:

If you have recently received a notification that your package has a FedEx Get Package Info Exception, there’s no need to panic. While it can be frustrating and worrying, there are steps you can take to handle it promptly and effectively. In this article, we’ll walk you through all the necessary steps and provide you with in-depth information to help you better understand why this happens and how to resolve the issue.

What is a FedEx Get Package Info Exception and Why Does it Happen?

A FedEx Get Package Info Exception occurs when there are issues or errors obtaining tracking information on a package. This can happen due to various reasons, including:

Incomplete, missing, or incorrect package tracking numbers
Network issues or system outages
Human error

As a result, the customer may be unable to get any updates about the package's delivery status through the website or the FedEx Mobile App.

One common reason for a FedEx Get Package Info Exception is when the package is being shipped internationally. Customs clearance can cause delays in obtaining tracking information, and the package may be held up in customs for an extended period. In such cases, it is important to be patient and wait for the package to clear customs before attempting to track it again.

Another reason is when the package is being shipped to a remote or rural location. In these cases, tracking information may not be updated as frequently as it would be for packages being shipped to more populated areas, causing delays in obtaining tracking information.

Understanding the Different Types of FedEx Get Package Info Exceptions

There are different types of Get Package Info Exceptions, and they can appear in your tracking history with various descriptions. Here are some of the most common Get Package Info Exception messages:

Information unavailable - Nomatch: This error message indicates that the tracking number you entered cannot be found in the FedEx system, mainly because the tracking number is incorrect or incomplete.
Information unavailable - System error: This message usually occurs when there is an issue with the FedEx system, causing it to be temporarily unavailable.
Information unavailable - Try again later: This error message indicates that there is a temporary delay in retrieving the tracking information, so you may need to check back at a later time.

If you encounter an error message that you are unsure about, it is recommended to contact FedEx customer service for assistance. Additionally, ensure that you have entered the correct tracking number and that the package has been shipped and is in transit before checking for tracking updates.

How to Check if Your Package Has a FedEx Get Package Info Exception

If you suspect your package has a Get Package Info Exception, you can quickly check it by visiting the FedEx website and entering your tracking number in the designated field. If there is a Get Package Info Exception, it will appear in the tracking history section alongside a description of the issue and potential solutions to resolve it.

A Get Package Info Exception can occur for various reasons, such as incorrect address, missing or incomplete information, or customs clearance delays. In some cases, you may need to contact FedEx customer service to resolve the issue and ensure your package is delivered on time. It is always a good idea to double-check your shipping information before sending a package to avoid any potential issues.

Why It is Important to Address a FedEx Get Package Info Exception Quickly

Addressing a Get Package Info Exception promptly is crucial because it could sometimes indicate a potentially serious issue with your package, such as it being lost, damaged, or misplaced. Taking swift action can help get your package back on track and avoid further delays or complications.

Additionally, resolving a Get Package Info Exception quickly helps you stay informed about the status of your package. By addressing the issue promptly, you can receive updated tracking information and be aware of any changes or delays in delivery. This allows you to plan accordingly and ensure that you receive your package on time.

Common Reasons for a FedEx Get Package Info Exception and How to Address Them

Here are some of the most common reasons behind the Get Package Info Exception and how you can address them:

Incomplete or Incorrect Tracking Number: Verify that the tracking number you’ve entered is correct. Double-check the digits to ensure there are no typos. If uncertain, compare the tracking number with the label on your FedEx package.
Network or System Issues: If FedEx tracking systems or websites are experiencing issues, it can affect your package's tracking and might cause the Get Package Info Exception message. Try checking your tracking number on the FedEx website again later, as the issue usually resolves itself within 24 hours.
Human Error: Sometimes, the exception occurs due to human errors on either the FedEx side or the shipper's side. In such cases, it's best to contact FedEx customer service to report the error and take appropriate action.
Weather Conditions: Extreme weather conditions like hurricanes, snowstorms, or floods can cause delays in package delivery and tracking updates. If you suspect that weather conditions are affecting your package, contact FedEx customer service for an update on the package status and any potential delays.

Steps to Take When You Receive a FedEx Get Package Info Exception Notification

If you receive a notification that your package has a Get Package Info Exception, follow these steps:

Check the Tracking Number: Verify that the tracking number is correct and there are no human errors.
Contact FedEx: Call, email, or chat with FedEx customer service and provide them with your tracking number, package details, and the error message you received. They will help investigate the issue, provide solutions, and update you on the package status until the issue is resolved.
Follow Up: Regularly check your package's tracking progress to ensure it's back on track. If the exception persists, reach out to FedEx customer service again.
Check Your Package's Contents: Although rare, sometimes an exception can occur if there's an issue with the package's contents. Ensure that everything you are expecting is in the package and that there are no damages or missing items.
Consider Upgrading Your Shipping: If you frequently experience issues with FedEx or other shipping carriers, it may be worth considering upgrading to a higher level of service. This can provide more reliable tracking and faster delivery times, helping to prevent issues like Get Package Info Exceptions in the future.

How to Contact FedEx Customer Service for Help with a Get Package Info Exception

To contact FedEx customer service, you can:

Call: Use their toll-free number available on the FedEx Contact Page.
Email: Send an email through their contact form on the FedEx website. Provide detailed information about your package and the issue you're experiencing. You can expect a response within 24-48 hours.
Chat: Use the FedEx website or the FedEx Mobile App to chat with a customer service representative in real-time.

When contacting FedEx, ensure you have your tracking number and package details ready to provide to the agents. This will help them assist you more efficiently.

Tips for Preventing a FedEx Get Package Info Exception in the Future

Implement these tips to help prevent a Get Package Info Exception in the future:

Verify the Tracking Number: Always double-check that the tracking number you’ve entered or received is correct.
Track Your Package Regularly: Monitor your package’s tracking status frequently to ensure it’s moving correctly.
Use FedEx Delivery Manager: Utilize the FedEx Delivery Manager to receive status updates and manage your deliveries easily.
Choose a Secure Delivery Location: If you won't be home to receive your package, consider having it delivered to a secure location, such as a FedEx location or a trusted neighbor's house.
Request Signature Confirmation: To prevent package theft, request signature confirmation upon delivery to ensure that the package is received by someone you trust.

Other Common Delivery Exceptions and How to Handle Them

In addition to the Get Package Info Exception, there are other common delivery exceptions, such as:

Package not due for delivery: This occurs when your package is scanned before the scheduled delivery date. Simply wait until the expected delivery date to receive further updates.
Address correction needed: If there's an issue with the delivery address, FedEx will notify you to provide the correct information. Ensure your shipping details are accurate to avoid delays.
Recipient not available: This happens when the delivery driver attempts to deliver the package, but no one is available to receive it. In this case, the driver will leave a door tag with instructions on how to schedule a redelivery or pick up the package at a nearby FedEx location.

Each exception has its unique error messages, causes, and solutions. If you encounter any of these exceptions, it's best to contact FedEx customer service, explain the issue, and follow their guidance.

In conclusion, if you encounter a FedEx Get Package Info Exception, don't worry. Take a deep breath, follow the steps we've outlined above, and reach out to customer service for additional support. Remember, the key is to act fast, stay informed, and address the issue as soon as possible to avoid further complications.

For more information on shipping best practices, visit the ShipScience website.