FedEx Ship Manager is a web-based shipping application that helps businesses manage their shipments with ease. One of the many features available on the platform is Collect on Delivery (COD) with Ground Reference. This feature allows shippers to collect payment from recipients upon delivery. In this article, we will explore how to use FedEx Ship Manager Collect on Delivery with Ground Reference, including setting up your account, creating shipments, tracking, and managing returns and refunds.
What is FedEx Ship Manager Collect on Delivery?
FedEx Ship Manager Collect on Delivery is a service that lets you collect payment from recipients at the time of delivery. This means that you don't have to wait for the recipient to pay before sending out your package. FedEx collects the payment on your behalf, and once the payment is received, it is credited back to your account. With this service, you can save time and ensure faster delivery of your products.
One of the benefits of using FedEx Ship Manager Collect on Delivery is that it provides added security for your business. By collecting payment at the time of delivery, you can ensure that your products are not being sent out to customers who may not be able to pay for them. This can help reduce the risk of fraud and non-payment.
Another advantage of this service is that it can help improve your cash flow. By receiving payment at the time of delivery, you can avoid the need to wait for payment from customers, which can help improve your business's financial position. Additionally, this service can help you better manage your accounts receivable, as you will have a more accurate picture of when payments are coming in.
Why use Collect on Delivery for your shipments?
Using Collect on Delivery is beneficial for a number of reasons. First and foremost, it ensures faster delivery of your products as you don't have to wait for the recipient to pay before sending out your package. Additionally, it helps you save time and effort as you don't have to worry about invoicing and tracking payments. Collect on Delivery also ensures that you receive the payment for your products, eliminating the risk of non-payment. Lastly, it provides a convenient payment option for your customers, making your business more customer-friendly.
Another advantage of using Collect on Delivery is that it can help you build trust with your customers. By offering this payment option, you are showing that you are confident in the quality of your products and that you are willing to take on the risk of shipping before receiving payment. This can help establish a positive reputation for your business and encourage repeat customers.
Furthermore, Collect on Delivery can be a useful tool for managing cash flow. By receiving payment upon delivery, you can ensure a steady stream of income and avoid the potential cash flow issues that can arise from delayed payments. This can be especially important for small businesses or those with limited resources.
Understanding the Ground Reference feature
Ground Reference is a feature that allows you to track the progress of your shipment using a reference number. This reference number can be any unique identifier that you choose, such as a purchase order number or a customer's name. With Ground Reference, you can easily track your shipment and ensure that it reaches its destination on time.
In addition to tracking your shipment, Ground Reference also provides you with real-time updates on the status of your package. You can receive notifications via email or text message, letting you know when your package has been picked up, when it's in transit, and when it's been delivered.
Another benefit of using Ground Reference is that it allows you to easily manage multiple shipments at once. You can assign a unique reference number to each package, making it easy to keep track of all your shipments in one place. This can save you time and help you stay organized, especially if you're shipping multiple packages to different locations.
Setting up your FedEx Ship Manager account
Before you can use Collect on Delivery with Ground Reference, you need to set up a FedEx Ship Manager account. To do this, go to the FedEx website and click on 'Sign Up' to create a new account. Once you have created your account, sign in to access the Ship Manager dashboard. On the dashboard, click on 'Settings' and then select 'FedEx Express and FedEx Ground' to activate these services. You can now start using Collect on Delivery with Ground Reference for your shipments.
It is important to note that when using Collect on Delivery with Ground Reference, you will need to provide specific information about the payment collection process. This includes the amount to be collected, the payment method, and any special instructions for the recipient. You can enter this information in the 'Special Services' section of the Ship Manager dashboard when creating your shipment. It is also recommended that you communicate with your recipient ahead of time to ensure they are aware of the payment collection process and have the necessary funds available.
Creating a new shipment with COD and Ground Reference
To create a new shipment with COD and Ground Reference, log in to your FedEx Ship Manager account and select 'Create a Shipment'. On the 'Create a Shipment' page, choose 'Collect on Delivery' as your payment option and enter the COD amount. Next, click on 'Other Options' and select 'Ground Reference'. Enter your reference number in the provided field and click on 'Continue'. Enter the recipient's information and the shipping details and then click on 'Ship'. Your shipment is now on its way.
It is important to note that when selecting the COD option, the recipient will be required to pay the specified amount upon delivery. Additionally, the Ground Reference option allows you to assign a unique identifier to your shipment, which can be useful for tracking and organization purposes. Make sure to double-check all information before submitting your shipment to ensure a smooth delivery process.
Entering recipient information for COD shipments
When entering the recipient's information for a COD shipment, make sure that you provide accurate and complete information, such as the recipient's name, address, and contact information. This will ensure that your package reaches its intended destination and that the payment is collected successfully. Additionally, you should inform the recipient of the payment amount and any other relevant information about the shipment.
It is also important to note that some carriers may have specific requirements for COD shipments, such as a maximum payment amount or certain payment methods. Make sure to check with your carrier before sending a COD shipment to ensure that you are following their guidelines. Failure to comply with these requirements may result in the package being returned or the payment not being collected.
Choosing a payment method for COD shipments
There are several payment options available for COD shipments, including cash, check, and money order. Make sure that you choose a payment method that is convenient and secure for both you and the recipient. For example, if you choose to accept cash, make sure that you have a safe and secure way to handle the payment. If you choose to accept a check or money order, make sure that it is valid and that it can be easily cashed.
It is also important to consider the fees associated with each payment method. Some banks may charge a fee for cashing a check or money order, while others may not. Additionally, some payment methods may take longer to process than others, which could delay the delivery of your shipment. Be sure to weigh the pros and cons of each payment method before making a final decision.
Printing shipping labels and COD tags
Once you have created your shipment, you can print the shipping label and COD tag directly from your FedEx Ship Manager account. Make sure that you print the labels and tags clearly and legibly to ensure that there are no errors or delays in the delivery process. Additionally, make sure that you attach the COD tag to your package in a visible location so that it can be easily identified and the payment can be collected upon delivery.
It is important to note that if you are shipping internationally, you may need to include additional documentation such as customs forms or commercial invoices. These documents can also be printed directly from your FedEx Ship Manager account. Make sure to carefully review the requirements for your specific shipment and destination country to avoid any delays or issues with customs clearance.
Tracking your shipment with Collect on Delivery and Ground Reference
You can easily track your shipment using the Ground Reference feature on your FedEx Ship Manager account. Simply select the 'Track a Shipment' option and enter your reference number to view the progress of your shipment. Additionally, you can use the Collect on Delivery feature to track the payment status of your shipment and ensure that the payment has been collected successfully.
It is important to note that the Ground Reference feature only works for shipments that have been assigned a reference number. If your shipment does not have a reference number, you can contact FedEx customer service to obtain one. Additionally, if you have any issues with tracking your shipment or collecting payment, you can reach out to FedEx customer service for assistance.
Managing returns and refunds for COD shipments
If your recipient is not satisfied with the package or wants to return it, you will need to manage the returns and refunds process. With Collect on Delivery, you can easily handle returns and refunds by initiating a refund request on your FedEx Ship Manager account. Once the return has been processed and the package has been received, the refund will be credited back to your account.
Common issues and how to resolve them when using FedEx Ship Manager COD with Ground Reference
While using FedEx Ship Manager COD with Ground Reference, you may encounter some common issues such as payment delays, errors in recipient information, or package damage. To resolve these issues, make sure that you provide accurate information, inspect your packages before shipping, and communicate with your recipients in a timely and professional manner. Additionally, you can contact FedEx customer service for assistance with any issues that you may encounter.
Using FedEx Ship Manager Collect on Delivery with Ground Reference is a convenient and efficient way to manage your shipments and collect payments from your customers. By following the steps outlined in this article, you can ensure fast and secure delivery of your products and provide a customer-friendly payment option. If you have any questions or need assistance, be sure to reach out to FedEx customer service for support.
