How to Look Up Old Shipments with UPS WorldShip
If you’re a regular user of UPS WorldShip, you may have encountered the need to look up old shipments. Whether it’s to track down a package that was lost or delayed, or to access information for reporting purposes, tracking old shipments can be an important task. Here’s a step-by-step guide on how to look up old shipments with UPS WorldShip.
Why Tracking Old Shipments is Important
Tracking old shipments may seem like a tedious task, but it can be essential for various reasons. For instance, if you need to confirm a shipment’s delivery status or troubleshoot any issues, accessing the shipment history can provide valuable information. Additionally, tracking your shipping history can help you identify any patterns or trends that could impact the delivery of future shipments. Moreover, keeping track of your shipment history can help with your accounting and reporting needs.
Another reason why tracking old shipments is important is that it can help you improve your customer service. By having access to your shipment history, you can quickly respond to customer inquiries about their past orders. This can help you build trust with your customers and improve their overall experience with your business. Additionally, tracking old shipments can help you identify areas where you can improve your shipping processes, such as reducing delivery times or minimizing errors. By continuously improving your shipping operations, you can enhance your reputation and attract more customers to your business.
What Information You Need to Look Up Old Shipments
In order to look up old shipments in UPS WorldShip, you’ll need the following information:
- Tracking number (if available)
- Recipient’s name
- Recipient’s address
- Shipment date
It’s important to note that if you don’t have the tracking number, you can still search for the shipment using other information such as the recipient’s name and address. However, having the tracking number will make the search process much faster and more accurate. If you’re having trouble finding an old shipment, you can also contact UPS customer service for assistance. They may be able to provide additional information or help you track down the package.
How to Access UPS WorldShip
To access UPS WorldShip, you’ll need to have a UPS account and sign in to the UPS website. Once you’ve signed in, go to the “Shipping” tab and select “UPS WorldShip” from the dropdown menu. Alternatively, you can download and install the UPS WorldShip software on your computer.
Once you have accessed UPS WorldShip, you can begin creating shipping labels and managing your shipments. The software allows you to easily import and export shipment data, track packages, and print labels and reports. Additionally, UPS WorldShip offers a variety of customization options to fit your specific shipping needs. You can set up default shipping preferences, create custom labels and forms, and even integrate with your existing business systems for streamlined shipping processes.
Navigating the UPS WorldShip Dashboard
When you open UPS WorldShip, you’ll be taken to the main dashboard. From here, you can access all of the functionalities of the software, including shipping, tracking, and reporting. To look up old shipments, you’ll need to navigate to the “Shipment History” tab, which is located under the “History” section of the dashboard. Additionally, the dashboard also allows you to customize your settings and preferences. You can adjust your default shipping options, add or remove fields from your shipment forms, and set up alerts for important events such as delivery confirmations. To access these settings, click on the “Options” tab located at the top of the dashboard.
Finding the Shipment History Tab
To find the “Shipment History” tab, click on the “History” section in the dashboard and select “Shipment History” from the dropdown. This will take you to the shipment history page, where you can search for and view your past shipments. On the shipment history page, you can filter your search results by date range, shipment status, and other criteria. This can help you quickly find the information you need and track the progress of your shipments. In addition to viewing your past shipments, you can also download and print shipping labels and invoices from the shipment history page. This can save you time and make it easier to manage your shipping records.
Entering Search Criteria for Old Shipments
On the shipment history page, you can enter search criteria to filter and find specific shipments. You can search by recipient name, shipment date, or tracking number (if available). Once you’ve entered your search criteria, click the “Find” button to display the search results. It’s important to note that the search function only works for shipments that have been processed and completed. If you’re looking for a shipment that is still in transit, you’ll need to wait until it has been delivered before it will appear in the search results. Additionally, if you’re having trouble finding a specific shipment, try broadening your search criteria or contacting customer support for assistance.
Sorting and Filtering Search Results
The search results will show all the shipments that match your search criteria. You can sort the results by different criteria, such as shipment date or tracking number, by clicking on the column headers. You can also filter the results by selecting different filters, such as the date range or shipment status, located on the left-hand side of the page. Additionally, you can save your preferred sorting and filtering options for future searches by clicking on the “Save Search” button located at the bottom of the page. This will allow you to quickly access your preferred search settings without having to manually adjust them each time you perform a search.
Understanding the Status and Tracking Information for Old Shipments
Once you’ve found the shipment you’re looking for, you can click on the tracking number to view more details about the shipment. This will display the tracking information, including the current status of the shipment, delivery date, and any exceptions that may have occurred during delivery. It’s important to note that the tracking information for old shipments may not be as up-to-date as for current shipments. This is because the tracking information is only updated when the shipment is scanned at various points along its journey. If the shipment was delivered a while ago, it’s possible that the tracking information may not reflect any updates that occurred after delivery. Additionally, if you’re having trouble finding the shipment you’re looking for, it’s possible that it may have been archived. Archived shipments are no longer visible in the main tracking system but can still be accessed by contacting customer service and providing the necessary information.
Printing or Exporting Shipment Details for Old Shipments
If you need to print or export the shipment details for your old shipments, you can do so by clicking on the “Print” or “Export” button located on the shipment details page. This will allow you to save the details as a PDF or CSV file. It is important to note that the “Print” or “Export” button may not be available for shipments that were processed a long time ago. In such cases, you may need to contact our customer support team to request the shipment details. Additionally, if you have a large number of old shipments that you need to print or export, you can use our bulk export feature. This feature allows you to select multiple shipments and export their details as a single PDF or CSV file.
How to Troubleshoot Common Issues with Looking Up Old Shipments
If you encounter any issues while looking up old shipments, such as not being able to locate the shipment or the tracking information being inaccurate, there are a few things you can do. First, try double-checking the search criteria you entered to ensure that they’re correct. If you’re still unable to find the shipment, you can reach out to UPS customer service for assistance. Another thing you can try is to check if the shipment was sent through a different carrier or shipping method. Sometimes, shipments can be transferred to another carrier or shipping method, which can cause confusion when trying to track them. If this is the case, you may need to contact the other carrier or shipping method to obtain the correct tracking information.
It’s also possible that the shipment was lost or damaged during transit. In this case, you should contact UPS customer service as soon as possible to report the issue and initiate a claim. UPS will investigate the matter and work with you to resolve the issue and ensure that you receive the appropriate compensation for any lost or damaged items.
Tips for Keeping Track of Your Future Shipments with UPS WorldShip
To avoid the need to look up old shipments in the future, it’s a good idea to keep track of your shipping history. You can do this by leveraging the reporting tools in UPS WorldShip to generate reports on your past shipments. Additionally, you can create shipment templates and save frequently used shipment information to make the shipping process more efficient in the future.
By following these steps, you should be able to easily look up old shipments in UPS WorldShip and access all the information you need. This can help you troubleshoot any issues, stay on top of your accounting and reporting needs, and make the shipping process more efficient moving forward. Another useful tip for keeping track of your future shipments with UPS WorldShip is to use the reference field when creating your shipments. This field allows you to add a unique identifier to each shipment, such as an order number or customer name, making it easier to search for and locate specific shipments in the future.
Finally, it’s important to regularly update your UPS WorldShip software to ensure you have access to the latest features and functionality. This can help you stay ahead of any potential issues or errors and ensure a smooth shipping process for your business.
