How to Reroute a UPS Package: A Step-by-Step Guide

How to Reroute a UPS Package: A Step-by-Step Guide

If you’ve ever ordered something online, you’ve probably experienced the frustration of having a package delivered to the wrong address or at the wrong time. Thankfully, UPS offers a service called rerouting, which allows you to redirect a package to a different address or hold it for pickup. In this article, we will walk you through the process of rerouting a UPS package, covering everything from the reasons why you may need to reroute a package to the different methods available for rerouting.

Why You Might Need to Reroute a UPS Package

The reasons for rerouting a package are numerous:

• Perhaps you’ll be out of town or maybe you accidentally input the wrong address.
• You may need to reroute a package if you’re moving to a new location and want your package shipped to your new address.
• Another reason is if the original recipient is no longer available to receive the package due to a change in their schedule or an unexpected event.
• If there are unexpected delays or issues with the original shipping address, such as severe weather or a natural disaster impacting the area, rerouting can help.
• If the original address is remote or hard to reach, rerouting to a more accessible location can expedite delivery and reduce the risk of loss or damage.

Understanding UPS Rerouting Policies and Fees

Before you take any action, review UPS’s rerouting policies and fees:

• Rerouting fees may apply depending on the destination of the package and the service level selected.
• Rerouting may not always be possible, especially for packages that are in transit or have already been delivered.
• UPS may require additional information or documentation before approving a rerouting request, such as proof of identity or authorization from the package recipient.
• Rerouting may cause a delay in delivery, so it’s important to weigh the potential benefits against any potential drawbacks.

Can You Reroute a UPS Package After It Has Been Shipped?

If a package has already been shipped, you may still be able to reroute it, but the window of opportunity is smaller. Act fast and contact UPS as soon as possible to request rerouting:

• There may be additional fees for the rerouting service and additional shipping costs if the package is being rerouted to a different location.
• If you’re unable to reroute the package, you can contact the recipient and ask them to refuse the delivery. Once the package is returned to the sender, you can request a new delivery address or have the package held for pickup at a UPS location.

The Different Ways to Reroute a UPS Package

• Online: Log into your UPS account, go to the tracking page, select the package, click “Edit,” enter the new shipping information, and pay any associated fees upfront.
• By Phone: Call UPS customer service, provide the tracking number and new shipping information, and confirm the request with a customer service representative after providing payment information.
• In Person at a UPS Location: Visit a UPS location with a valid government-issued ID and the tracking number for the package. The UPS representative will confirm the request and provide any associated fees for payment.

Advantages and Disadvantages of Rerouting a UPS Package

Online

• Advantages: Can be done from anywhere with an internet connection; easy tracking of package progress.
• Disadvantages: Potential technical difficulties or errors.

By Phone

• Advantages: Immediate assistance; questions answered directly; ensuring correct rerouting.
• Disadvantages: Possible long wait times on hold.

Tips for Ensuring Successful UPS Package Rerouting

• Act quickly and don’t wait until the last minute to request a change.
• Ensure you have all necessary details, including the new shipping address and any associated fees.
• Verify the new shipping information before submitting the request.
• Communicate with the recipient to ensure they will be available to receive it at the new address, especially if a signature is required.
• Understand any potential costs and plan accordingly to avoid additional fees or delays.

How Long Does it Take for a Rerouted UPS Package to Arrive?

The time it takes for a rerouted package to arrive can vary:

• Typically, it takes 1 to 5 days for the package to reach its new destination.
• Rerouting may incur additional fees and might cause a delay in delivery, depending on the shipping service and distance.
• It’s best to plan ahead to avoid potential issues by ensuring the package is shipped to the correct destination from the start.

What Happens if Your Rerouted UPS Package is Delayed or Lost?

If your rerouted package is delayed or lost, contact UPS immediately:

• UPS has a process in place to investigate and resolve these issues, potentially offering refunds or compensation for losses incurred.
• However, compensation may not be available for certain types of losses, such as those caused by natural disasters.
• Recipients may also be responsible for additional fees or charges if they requested the rerouting.

Alternatives to Rerouting a UPS Package: Intercepting and Returning the Shipment

If rerouting is not feasible, consider other options:

• Interception Service: Intercept a package before it reaches its original destination and redirect it to a new address or hold it for pickup at a UPS location. This service is available for both domestic and international shipments with an additional fee.
• Returning the Package: If you no longer need the package or if the original address was incorrect, contact the sender to request a return label. Drop off the package at a UPS location or schedule a pickup.

Common Mistakes to Avoid When Attempting to Reroute a UPS Package

When rerouting a package, avoid these mistakes:

• Waiting too long to make the request.
• Not having all necessary information.
• Inputting incorrect information.
• Double-check all details before submitting your request to ensure success.

Conclusion: The Benefits and Drawbacks of Rerouting a UPS Package

Overall, rerouting a UPS package is a convenient service that can save you time and ensures your package arrives at the correct location. However, be aware of the fees, restrictions, and timing involved. By understanding the different options available and following the tips provided in this article, you can successfully reroute your UPS package with ease.