How to Change Your Address on UPS My Choice

September 27, 2024
Written by
Anthony Robinson
A variety of stationery items are spread out on a blue surface, featuring branding with the initials UP on envelopes, business cards, and a notebook. Additional items include pens, a lanyard, and paper sheets in various colors and sizes—perfect for any UPS My Choice member looking to make changes online effortlessly.

Introduction to UPS My Choice

UPS My Choice is a versatile delivery management service offered by United Parcel Service (UPS) that provides customers with greater control and flexibility over their package deliveries. Whether you frequently shop online, work remotely, or have a dynamic schedule, UPS My Choice allows you to customize delivery preferences, receive real-time alerts, and manage your packages with ease. In this guide, we will explore how to change your address on UPS My Choice, the benefits of doing so, and practical tips to streamline the process.

Why Change Your Address on UPS My Choice?

There are several reasons why updating your address on UPS My Choice can be beneficial:

Relocating to a New Residence

If you're moving to a new home, updating your address ensures that all future deliveries are sent to your new location, reducing the risk of lost or delayed packages.

Temporary Relocation

Whether you're traveling for business or vacation, you can redirect your packages to a temporary address, such as a hotel or a friend's residence, ensuring you receive your items even when away.

Changing Workplace or Office Location

If you've recently switched jobs or moved your office, updating your shipping address ensures that business-related packages are delivered correctly, saving you time and effort.

Enhanced Security and Convenience

Redirecting packages to a secure location can prevent theft and ensure that sensitive or valuable items are delivered safely.

How to Change Your Address: A Step-by-Step Guide

Changing your address on UPS My Choice is a straightforward process. Follow these steps to update your shipping information:

  1. Log In to Your Account: Visit the UPS My Choice website and sign in with your UPS account credentials.
  2. Navigate to Preferences: Once logged in, go to the "Preferences" section located in your account dashboard.
  3. Select "Edit Address": Click on "Edit Address" to begin updating your shipping information.
  4. Enter New Address: Input your new address details accurately to ensure successful delivery.
  5. Confirm Changes: Review your new address information and click "Save" to apply the changes.

After updating your address, all future deliveries will be directed to the new location. However, it's important to note that packages already in transit to the old address may not be redirected automatically. For these, you can manage deliveries individually.

Managing Your Shipping Preferences

In addition to changing your address, UPS My Choice allows you to customize various shipping preferences to enhance your delivery experience:

Selecting Delivery Times

Choose specific delivery windows that align with your schedule, ensuring someone is available to receive the package.

Designating Safe Places

Request that packages be left in a secure location around your property, such as a garage or behind a planter, to prevent theft or weather-related damage.

Setting Delivery Notifications

Receive real-time alerts via email or SMS about the status of your deliveries, allowing you to stay informed and make necessary adjustments.

To update your shipping preferences, follow these steps:

  1. Log in to your UPS My Choice account.
  2. Navigate to the "Preferences" section.
  3. Select "Update Shipping Preferences."
  4. Choose your desired delivery options and save the changes.

Note that some preferences may not apply to all packages, especially those requiring a signature upon delivery.

Tracking and Managing Deliveries

After changing your address, tracking your packages becomes crucial to ensure they reach the correct destination. Here's how to effectively track and manage your deliveries:

Using the UPS Tracking Tool

Enter your tracking number on the UPS Tracking page or use the UPS mobile app to view the current status and location of your package.

Redirecting Packages in Transit

If a package is already en route to your old address, use the "Manage Delivery" option in your UPS My Choice account to redirect it to your new address, hold it for pickup, or reschedule the delivery date.

Grouping Multiple Deliveries

For households receiving multiple packages, UPS My Choice allows you to group deliveries on a specific day, reducing missed deliveries and ensuring all packages arrive together.

Troubleshooting Common Issues

While the process of changing your address on UPS My Choice is generally smooth, you may encounter some common issues. Here are solutions to help you navigate these challenges:

  • Address Not Accepted: Double-check for typos or errors in your new address. Ensure it complies with UPS's address format requirements. If the problem persists, contact UPS Customer Service for assistance.
  • Option Unavailable: If you recently updated your address or made multiple changes, certain options might be temporarily unavailable. Wait for a few hours and try again, or reach out to UPS support.
  • Mobile App Errors: If the UPS mobile app is malfunctioning, try logging out and back in, reinstalling the app, or updating it to the latest version. Persistent issues should be reported to UPS Customer Service.

Additional Tips for a Smooth Address Change Process

To ensure a hassle-free experience when changing your address on UPS My Choice, consider the following tips:

  • Plan Ahead: Update your address well before your move date to allow ample time for adjustments in your deliveries.
  • Verify Address Accuracy: Ensure that all address details, including zip codes and apartment numbers, are correct to prevent delivery errors.
  • Notify Other Services: Besides UPS, inform banks, subscription services, and other important contacts about your new address to maintain seamless service.
  • Review Recurring Deliveries: For subscriptions or regularly scheduled deliveries, ensure that each one is updated with your new address.

Additionally, regularly reviewing your UPS My Choice settings can help you stay on top of your delivery preferences and address changes.

Conclusion

Changing your address on UPS My Choice is a simple yet vital process that ensures your packages are delivered accurately and securely. By following the step-by-step guide outlined above, you can seamlessly update your shipping information, adjust delivery preferences, and manage your packages effectively. Taking these proactive steps not only enhances your delivery experience but also minimizes the risk of lost or misdirected packages.

Remember to leverage the additional features offered by UPS My Choice, such as delivery alerts and secure package release options, to gain maximum control over your deliveries. Staying informed and regularly updating your preferences will lead to a more efficient and stress-free package management experience.

For more detailed information and updates on UPS My Choice services, visit the official UPS My Choice website.

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About the Author

Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious processes. With a Bachelors Degree in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.
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