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Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

May 11, 2023
Understanding the Benefits of an UPS Parcel Audit

Optimize your business’s shipping expenses with a UPS parcel audit. By reviewing shipping invoices, you can identify and recover overcharges, streamline processes, and enhance efficiency. Regular audits ensure accurate billing, help negotiate better rates, and utilize technology for real-time data insights. Invest in a UPS parcel audit to save money and boost your bottom line.

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May 11, 2023
How to Request a Refund for UPS Guaranteed Service

Learn how to successfully request a refund for UPS Guaranteed Service with our comprehensive guide. Understand the money-back guarantee conditions, eligibility criteria, and step-by-step instructions for filing claims online or by phone. Discover tips to increase your chances, avoid common pitfalls, and explore alternative shipping options if needed.

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May 11, 2023
Understanding the Terms of the FedEx Money Back Guarantee

Shipping with confidence: FedEx Money Back Guarantee ensures your packages arrive on time or you get a refund. Covering services like FedEx Express, Ground, and Freight, this policy helps mitigate shipping costs and delays. Learn the rules, filing claims, and tips to qualify, ensuring smooth deliveries and peace of mind for your business needs.

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May 11, 2023
How to File a Claim for Money Back Guarantee with FedEx

Learn how to secure a refund with FedEx’s Money Back Guarantee! This guide walks you through eligibility, required documentation, and the step-by-step claim process. Discover tips to ensure your claim is successful and understand common reasons for denial. Whether you're shipping with FedEx Ground or Express, get the confidence you need for reliable, timely deliveries.

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May 11, 2023
No Money Back Guarantee With FedEx SmartPost Shipping

FedEx SmartPost offers an economical shipping solution by combining FedEx and USPS networks, ideal for lightweight, non-urgent packages. However, it lacks a money-back guarantee for on-time delivery, risking delays and unreliable tracking. Explore alternatives like FedEx Express or UPS for guaranteed delivery, ensuring reliability for time-sensitive shipments.

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May 11, 2023
FedEx's No Money Back Guarantee for the Holiday Season

This holiday season, FedEx suspends its money-back guarantee from November 2 to December 24 due to a surge in e-commerce and ongoing labor shortages. Customers face uncertainty over shipment reliability, prompting frustration and the search for alternative carriers. FedEx aims to manage expectations and maintain service amid unprecedented shipping demands and operational challenges.

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May 11, 2023
Understanding the FedEx Service Guide Money Back Guarantee

Discover how the FedEx Service Guide Money Back Guarantee ensures your shipments meet delivery expectations. Learn the essentials of the guarantee, including eligibility criteria, the claims process, and common exceptions. Gain valuable tips to protect your guarantee and optimize your shipping experience with FedEx. Ensure timely deliveries and confidence in every shipment.

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May 11, 2023
FedEx Suspends Money-Back Guarantee

FedEx has suspended its money-back guarantee for all domestic and international shipments due to COVID-19 disruptions. This affects customers by removing refunds for delays and potentially increasing shipping costs. The blog explores the reasons behind FedEx’s decision, its impact on users, available alternatives, and the broader industry response to these changes.

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May 11, 2023
Enjoy the Benefits of FedEx's Money-Back Guarantee

FedEx's Money-Back Guarantee ensures your packages arrive on time or you get a full refund. Eligible for select FedEx Express services with valid tracking, excluding customs or uncontrollable delays. Perfect for businesses, valuable items, and peak seasons. Easily file claims online within 15 days, providing peace of mind and reliable shipping assurance.

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May 11, 2023
UPS Suspends Money Back Guarantee: What You Need to Know

UPS has suspended its money-back guarantee amid COVID-19-induced shipping delays and unprecedented demand. This decision impacts e-commerce businesses and online retailers, pushing them to seek alternative shipping solutions and implement strategies to mitigate disruptions. Explore the reasons behind UPS’s policy change, its effects on your business, and steps to safeguard your operations during these times.

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