Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

May 8, 2023
Navigating E-Commerce Logistics: How to Handle Refunds

Effectively manage e-commerce refunds with our comprehensive guide! Learn to craft clear refund policies, handle international requests, and leverage advanced technology. Maintain positive customer relationships, enhance trust, reduce refund rates, and boost your store's reputation. Streamline your refund processes and turn challenges into opportunities for sustained customer loyalty and business growth.

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May 8, 2023
How to Improve Your E-Commerce Logistics with Effective Returns Management

In the booming e-commerce landscape projected to surpass $8.1 trillion by 2026, efficient returns management is crucial. It enhances customer experience, fosters loyalty, and reduces operational costs by up to 30%. Poor returns handling damages reputation and profits. Embracing technology and best practices streamlines processes, ensuring long-term success and competitive advantage.

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May 8, 2023
Understanding the Impact of Return Policies on E-Commerce Logistics

Return policies are essential in e-commerce, shaping customer satisfaction, brand reputation, and profitability. This blog examines how effective return strategies influence logistics, enhance customer experiences, and impact financial outcomes. It highlights best practices, the role of technology, and emerging trends, offering insights to optimize return processes and drive business success in the competitive digital marketplace.

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May 8, 2023
How E-Commerce Logistics Can Enhance Customer Service

Efficient logistics are vital to e-commerce success, ensuring timely deliveries and high customer satisfaction. Key elements include inventory management, streamlined delivery processes, and effective return handling. Leveraging technologies such as real-time tracking and data analytics boosts performance, while AI and sustainable practices offer future competitive advantages. Optimize your logistics to thrive in the digital marketplace.

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May 8, 2023
Measuring E-Commerce Logistics Performance with Key Performance Indicators

Optimizing e-commerce success relies on efficient logistics, ensuring swift deliveries and high customer satisfaction. This blog explores how Key Performance Indicators (KPIs) measure and enhance logistics performance, covering essential metrics like delivery time and order accuracy. Learn best practices for selecting and implementing KPIs to maintain a competitive edge and drive continuous improvement.

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May 8, 2023
The Benefits of E-Commerce Logistics Reporting

Unlock the power of e-commerce logistics reporting to optimize your supply chain and boost customer satisfaction. By tracking key metrics, leveraging real-time data, and utilizing advanced analytics, businesses can reduce costs, enhance delivery performance, and make informed decisions. Embrace cloud-based solutions and future trends to stay competitive and drive growth in the dynamic e-commerce landscape.

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May 8, 2023
Using Dashboards to Streamline E-Commerce Logistics

Discover how dashboards revolutionize e-commerce logistics by offering real-time insights into inventory, order fulfillment, and shipping. Learn key features, benefits, and best practices for implementation to enhance efficiency, reduce costs, and boost customer satisfaction. Stay competitive with data-driven decisions and streamline your operations for success in the evolving e-commerce landscape.

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May 8, 2023
Unlocking the Power of Data Analytics for E-Commerce Logistics

Unlock data analytics' power in e-commerce logistics to streamline operations, reduce costs, and enhance customer satisfaction. Explore techniques like predictive and real-time analytics, and leverage AI and machine learning. Follow best practices and learn from Amazon and Alibaba's successes. Discover how data-driven strategies shape the future of efficient, responsive logistics in the growing e-commerce landscape.

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May 8, 2023
Using Artificial Intelligence to Streamline E-Commerce Logistics

Discover how Artificial Intelligence is revolutionizing e-commerce logistics by enhancing operational efficiency, reducing costs, and elevating customer experiences. From AI-driven inventory management and predictive analytics to optimized delivery routes and intelligent warehouse systems, learn how leveraging AI streamlines order fulfillment and last-mile delivery, giving businesses a competitive edge in today’s dynamic market.

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May 8, 2023
Exploring the Benefits of Machine Learning in E-Commerce Logistics

Unlock the advantages of machine learning in e-commerce logistics, including optimized supply chains, accurate demand forecasting, and enhanced customer experiences. See how machine learning reduces delivery times, automates inventory management, personalizes recommendations, and streamlines last-mile delivery. Integrating this technology cuts costs, boosts efficiency, and provides a significant competitive edge in the thriving online marketplace.

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