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Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

May 8, 2023
Understanding E-Commerce Logistics Compliance

As e-commerce grows, logistics compliance is essential for legal protection, customer trust, and competitive advantage. This blog explores key regulations, the role of technology, common challenges, and best practices to ensure smooth operations. Learn how maintaining compliance can enhance efficiency, safeguard your business, and foster lasting customer relationships in the dynamic online marketplace.

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May 8, 2023
Ensuring Security in E-Commerce Logistics

Securing e-commerce logistics is crucial for maintaining consumer trust and protecting sensitive data. This blog delves into common security threats, best practices for shipping and delivery, and the vital role of technologies like encryption, AI, and blockchain. Learn how to safeguard your operations, reduce fraud risks, and enhance customer satisfaction through robust security measures.

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May 8, 2023
Understanding E-Commerce Logistics Liability

E-commerce logistics is essential for online retail, ensuring products reach customers efficiently. However, it introduces liabilities like product defects, delivery delays, and regulatory compliance issues. This blog explores various logistics liabilities, their impacts, and strategies to mitigate risks through quality control, effective communication, advanced technologies, insurance options, and compliance, ensuring smooth operations and customer trust.

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May 8, 2023
Fraud Prevention Strategies for E-Commerce Logistics

Protect your online business from rising e-commerce fraud with robust logistics strategies. Combat identity theft, credit card fraud, and account takeovers by implementing multi-factor authentication, data analytics, and employee training. Discover best practices for balancing security with customer experience, collaborating with partners, and staying ahead of evolving threats to maintain trust and ensure success.

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May 8, 2023
How to Handle Damaged Items in E-Commerce Logistics

Ensure customer satisfaction and protect your brand by effectively handling damaged items in e-commerce logistics. Discover common causes, such as inadequate packaging and rough handling, and implement best practices like quality packaging, reliable carriers, and transparent communication. Learn how to minimize damage, reduce returns, and enhance your reputation with our comprehensive, SEO-optimized guide.

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May 8, 2023
How to Handle Lost Items in E-Commerce Logistics

Lost items in e-commerce logistics can erode customer trust and increase costs. This blog explores common causes like poor inventory management and packaging flaws, and offers prevention strategies including advanced tracking systems and secure shipping practices. Learn how effective monitoring, clear communication, and emerging technologies can safeguard your business and enhance the shopping experience.

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May 8, 2023
Navigating E-Commerce Logistics: How to Handle Refunds

Effectively manage e-commerce refunds with our comprehensive guide! Learn to craft clear refund policies, handle international requests, and leverage advanced technology. Maintain positive customer relationships, enhance trust, reduce refund rates, and boost your store's reputation. Streamline your refund processes and turn challenges into opportunities for sustained customer loyalty and business growth.

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May 8, 2023
How to Improve Your E-Commerce Logistics with Effective Returns Management

In the booming e-commerce landscape projected to surpass $8.1 trillion by 2026, efficient returns management is crucial. It enhances customer experience, fosters loyalty, and reduces operational costs by up to 30%. Poor returns handling damages reputation and profits. Embracing technology and best practices streamlines processes, ensuring long-term success and competitive advantage.

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May 8, 2023
Understanding the Impact of Return Policies on E-Commerce Logistics

Return policies are essential in e-commerce, shaping customer satisfaction, brand reputation, and profitability. This blog examines how effective return strategies influence logistics, enhance customer experiences, and impact financial outcomes. It highlights best practices, the role of technology, and emerging trends, offering insights to optimize return processes and drive business success in the competitive digital marketplace.

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May 8, 2023
How E-Commerce Logistics Can Enhance Customer Service

Efficient logistics are vital to e-commerce success, ensuring timely deliveries and high customer satisfaction. Key elements include inventory management, streamlined delivery processes, and effective return handling. Leveraging technologies such as real-time tracking and data analytics boosts performance, while AI and sustainable practices offer future competitive advantages. Optimize your logistics to thrive in the digital marketplace.

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