Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

May 8, 2023
Overcoming E-commerce Challenges to Improve Customer Experience

Customer experience (CX) is crucial for e-commerce success, driving loyalty, brand reputation, and sales. Personalization, seamless navigation, diverse payment options, and transparent communication enhance CX. Overcoming challenges like technical issues and competition is key. Utilizing technologies such as AI and data analytics, along with measuring key metrics, fosters customer satisfaction and long-term loyalty in a competitive digital marketplace.

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May 8, 2023
Overcoming E-commerce Challenges to Strengthen Brand Positioning

In today's digital era, e-commerce is vital for strong brand positioning, tapping into global markets projected to surpass $6.54 trillion. Overcoming challenges like building customer trust, optimizing user experience, and managing inventory is essential. Leveraging data-driven marketing, secure payments, and effective SEO enhances visibility and growth, ensuring long-term success in a competitive landscape.

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May 8, 2023
Overcoming E-Commerce Challenges: Attracting and Retaining Top Talent

Unlock e-commerce success by attracting and retaining top talent. This blog explores hiring challenges, the vital role of skilled employees, and effective strategies to build a strong employee value proposition. Discover how to foster a positive culture, offer competitive compensation, leverage technology, and enhance engagement to outperform competitors and drive growth.

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May 8, 2023
Overcoming E-commerce Challenges: Developing a Scalable Business Model

The E-commerce landscape is booming, projected to exceed $6.5 trillion by 2023. Navigating intense global competition, ensuring trust through robust security, and building scalable business models are key for success. Effective marketing, optimized user experiences, data-driven strategies, and adaptability to emerging trends empower businesses to thrive in the dynamic digital marketplace.

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May 8, 2023
Overcoming E-Commerce Challenges When Expanding Into New Markets

Expand your e-commerce globally with confidence. This guide tackles challenges like understanding local consumer behaviors, payment preferences, and cultural nuances. Learn to navigate regulatory landscapes, conduct strategic market research, build trust through exceptional customer service, optimize payment and shipping options, leverage social media and influencers, and scale operations efficiently. Achieve sustainable success in new markets.

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May 8, 2023
Navigating E-commerce Challenges: Building Long-Term Customer Relationships

In today's digital age, e-commerce is vital for businesses, offering wide reach and cost efficiency. However, challenges like fierce competition and customer trust require effective strategies. This blog delves into building long-term customer relationships through technology, personalization, exceptional service, social media engagement, and loyalty programs, ensuring sustained growth and profitability.

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May 8, 2023
Exploring the E-commerce Challenges of Technological Innovation and Digital Transformation

Technological innovation and digital transformation have reshaped e-commerce, enabling personalized experiences, efficient supply chains, and AI-driven insights. However, businesses face challenges such as high costs, complex integrations, and data security. This blog explores the benefits and obstacles of adopting advanced technologies in online retail, offering strategies to navigate the evolving digital landscape and stay competitive.

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May 8, 2023
Overcoming E-Commerce Challenges: How to Handle Customer Feedback and Reviews

Master e-commerce success by managing customer feedback and reviews. Learn to encourage authentic reviews, professionally address negative feedback, leverage social media, and analyze insights to enhance satisfaction and boost sales. Strengthen your brand reputation, transform feedback into growth opportunities, and excel in today’s competitive digital marketplace.

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May 8, 2023
Understanding E-Commerce Challenges: KPIs and Performance Metrics

Unlock e-commerce potential by mastering KPIs and performance metrics. This comprehensive guide covers essential indicators like conversion rates, average order value, and customer lifetime value. Learn to track and analyze metrics, overcome common challenges, set realistic goals, and utilize effective tools. Enhance customer experience, drive growth, and maintain competitiveness with data-driven strategies.

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May 8, 2023
Navigating E-Commerce Challenges: Crisis Management and Business Continuity Planning

In today’s volatile digital landscape, e-commerce businesses face threats like cyberattacks, supply chain disruptions, and natural disasters. This article delves into effective crisis management and business continuity planning, highlighting key strategies such as risk assessment, robust communication, technology utilization, and team training to safeguard reputation, ensure operational resilience, and maintain customer trust during unforeseen challenges.

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