Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

September 27, 2024
Unlocking the Power of Customer Retention Through Data Science Projects

In today’s competitive market, customer retention is vital for sustainable growth and profitability. Leveraging data science, businesses can personalize experiences, predict and prevent churn, and identify key loyalty drivers. Success stories from Amazon, Starbucks, and Airbnb illustrate how advanced analytics and machine learning enhance loyalty and boost profits. Embrace data-driven strategies to secure lasting relationships.

Read More
September 27, 2024
Measuring Your Refund and Return Rate: Why It Matters for E-Commerce Operations

Understanding refund and return rates is essential for e-commerce success. These key metrics help optimize operations and enhance customer satisfaction by highlighting issues with product quality, descriptions, or service. By accurately calculating and analyzing these rates, businesses can implement best practices like detailed product information and flexible policies, ultimately boosting customer loyalty and profitability.

Read More
September 27, 2024
UPS Returns Exchange: Get a Replacement Item Delivered While Returning the Original

Discover UPS Returns Exchange, a streamlined solution for hassle-free product returns and exchanges. Learn how this service enhances convenience for customers and businesses, saves time and costs, and supports environmental sustainability. From initiating requests to tracking shipments, explore the benefits and steps to optimize your return process, boosting satisfaction and operational efficiency.

Read More
September 27, 2024
What Happens If UPS Damages Your Package?

Discover what to do if UPS damages your package. Learn about UPS’s liability limits, the claims process, required evidence, and compensation timelines. Understand how to file a successful claim and take preventive measures such as proper packing and accurate labeling to minimize damage risks. Get tips to ensure you receive proper compensation and protect your valuable shipments.

Read More
September 27, 2024
What If FedEx Doesn't Deliver On Time? Here's What You Need to Know

Discover how FedEx achieves over 96% on-time deliveries by navigating challenges like weather and operational hurdles. This guide explores key factors affecting performance, common delay causes, and proactive strategies to ensure your shipments arrive promptly. Learn to track packages, choose the right shipping options, and prevent future delays with expert tips for reliable FedEx service.

Read More
September 27, 2024
Understanding the FedEx Delivery Schedule

Discover how FedEx’s comprehensive delivery services streamline global shipping for businesses and individuals. From real-time package tracking and diverse service options to specialized logistics and robust customer support, this guide explores strategies for optimizing your shipping experience. Learn to leverage FedEx’s tools and expertise to ensure timely, reliable deliveries and enhance customer satisfaction.

Read More
September 27, 2024
Understanding the Benefits of Flat Rate Insurance

Discover flat rate insurance: fixed premiums that simplify budgeting and offer consistent costs over time. Choose from various coverage levels to tailor protection to your needs. Enjoy the benefits of predictability and ease, while being aware of potential long-term costs and limited coverage options. Learn how flat rate insurance compares to traditional policies for optimal protection.

Read More
September 27, 2024
Making Drop-Off and Pick-Up Easier for Parents

Managing school drop-off and pick-up can be stressful due to traffic, parking, and safety issues. This guide offers effective strategies and tools to streamline the process, reduce congestion, enhance safety, and minimize disruptions to parents' schedules. Learn how schools and families can collaborate using technology and best practices for a smoother, more efficient experience.

Read More
September 27, 2024
Troubleshooting the Issue of FedEx Ship Manager Not Connecting to the Internet

Ensure seamless shipping operations with our comprehensive guide to troubleshooting FedEx Ship Manager connectivity issues. Discover common causes like network configurations, ISP problems, and firewall interference. Follow our step-by-step solutions, from verifying your connection and updating software to clearing browser cache and reinstalling the software. Maintain optimal performance and minimize disruptions effortlessly.

Read More
September 27, 2024
Discovering the Different Packaging Types Offered by FedEx

Struggling to choose the right packaging for your shipments? FedEx offers a wide range of solutions, including standard boxes, envelopes, tubes, and custom options to fit any item. Ensure safety, reduce costs, and embrace sustainability with FedEx’s tailored packaging services. Discover best practices for packing fragile items and optimizing your shipping strategy today.

Read More
Revolutionize your parcel shipping strategy.
Get a free analysis
© Copyright 2024 ShipScience.com. All Rights Reserved.  Terms of Use  |  Privacy
All other trademarks and copyrights are the property of their respective owners.