Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

September 27, 2024
Using a Customer Retention Questionnaire PDF to Improve Your Business

Boost your business success by prioritizing customer retention. Discover how understanding customer needs and leveraging PDF-based retention questionnaires can enhance satisfaction and loyalty. Learn strategies to reduce acquisition costs, increase sales, and foster brand advocacy. Master effective feedback collection and analysis to drive continuous improvement and secure long-term profitability in a competitive market.

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September 27, 2024
How to Create a Return in UPS Worldship

In the competitive eCommerce landscape, a streamlined returns process is crucial for customer trust and loyalty. With return rates averaging 20-30%, utilizing tools like UPS WorldShip can set your business apart by simplifying returns management, improving product quality, and reducing costs. Efficient handling of returns enhances customer satisfaction and fosters repeat business, ensuring long-term success.

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September 27, 2024
Understanding FedEx Shipment Exceptions Due to Weather Delays

Understand FedEx shipment exceptions and how weather-related delays can disrupt your deliveries. Explore common causes like incorrect addresses, customs issues, and severe weather events. Learn effective tracking strategies, best practices for packaging, and tips to manage and mitigate delays. Stay informed to ensure your shipments arrive reliably despite challenges.

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September 27, 2024
UPS Next Day Air Saver Delivery Not Meeting Promised Timeframes

Timely deliveries are essential for customer satisfaction and business success, preventing disruptions and financial losses. Factors like peak seasons, weather, and logistics can cause delays, impacting trust and reputation. Companies like UPS invest in technology and strategies to enhance reliability. Prioritizing on-time delivery fosters customer loyalty and maintains a competitive advantage in the marketplace.

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September 27, 2024
Understanding the Benefits and Costs of an Inside Delivery Fee in the Supply Chain

Inside delivery fees optimize supply chains by covering costs for delivering goods within customer premises. This strategy enhances efficiency, customer satisfaction, and reduces damage risks while supporting sustainable practices. Balancing fees with transparency and flexibility is crucial. Explore the advantages, challenges, and best practices for implementing inside delivery fees to boost operational success and foster loyalty.

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September 27, 2024
Understanding UPS Shipping Rates in a Matrix

Unlock the secrets of UPS shipping rates! Discover how weight, dimensions, destination, and services impact costs. Learn strategies to save money, compare carriers, and leverage UPS tools for efficiency. Optimize your shipping process and boost your business's profitability by up to 15% with our comprehensive guide.

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September 27, 2024
How to Generate a Shipping Barcode for Your Packages

Unlock the power of shipping barcodes in modern logistics, ensuring accurate, efficient, and real-time package tracking. Explore different barcode types, implementation strategies, and best practices to enhance your supply chain. Minimize errors, reduce costs, and elevate customer satisfaction with integrated systems. Gain insights into advanced technologies and real-world success stories to optimize your business operations.

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September 27, 2024
Understanding the FedEx Non-Machinable Surcharge

Understand FedEx's Non-Machinable Surcharge—an extra fee for packages unsuitable for automated sorting due to size, shape, or packaging. Discover how these surcharges can escalate shipping costs for businesses, especially small ones, and explore effective strategies like optimized packaging and alternative carriers to minimize expenses and maintain profitability in your shipping operations.

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September 27, 2024
How to Fix the FedEx Ship Manager Error When Configuring a Meter

Master FedEx Ship Manager to streamline your shipping operations. Our comprehensive guide covers meter configuration essentials, including tracking transactions, managing costs, printing labels, and monitoring packages. Identify common configuration errors, implement step-by-step troubleshooting, and adopt best practices to prevent future issues. Ensure seamless communication with FedEx servers and enhance your shipping efficiency today.

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September 27, 2024
How to Connect, Optimize, and Manage FedEx for HubSpot

Integrate FedEx with HubSpot to elevate your eCommerce shipping and sales management. This comprehensive guide explores benefits like streamlined workflows, enhanced customer experiences, and cost savings. Follow detailed steps to connect accounts, automate shipping processes, and tackle common challenges. Utilize real-time tracking and manage shipping costs effectively to drive business growth and optimize operations seamlessly.

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