Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

June 3, 2023
Why CX is Crucial for Ecommerce Brands to Stand Out During the Holiday Season

During the holiday season, prioritize exceptional customer experience (CX) to make your ecommerce brand stand out. Explore personalization, website optimization, and loyalty strategies to boost sales and enhance customer retention.

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June 3, 2023
Top Customer Service Strategies to Measure your BFCM Success

Ensure BFCM success with top customer service strategies. Track key metrics, leverage technology, enhance post-purchase experiences, and train your team to drive sales and boost customer loyalty.

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June 3, 2023
Top E-commerce CX Trends to Follow in 2023

Stay ahead with top 2023 e-commerce CX trends. Embrace personalization, omnichannel experiences, innovative customer service, data protection, sustainable practices, and augmented reality to boost customer satisfaction and drive business growth.

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June 3, 2023
Why Exceptional Customer Care is Vital for Streamlining Your Business Success

Discover how exceptional customer care streamlines business operations, enhances efficiency, and boosts profitability. Learn strategies to implement a customer-centric approach for long-term success and increased customer loyalty.

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June 3, 2023
Streamline Your Inventory Management with Technology for Improved Customer Experience

Streamline your inventory management with advanced technology and AI to enhance customer experience. Discover personalized recommendations, exclusive offers, strategic partnerships, and exceptional service for retail success.

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June 3, 2023
Mastering Post-Purchase Communication to Enhance Your Brand Experience

Master post-purchase communication to enhance your brand experience. Discover strategies to build trust, increase customer retention, and engage customers with personalized updates and timely interactions.

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June 3, 2023
E-commerce Checkout Page Optimization: Boost Your Conversions with These Best Practices

Optimize your e-commerce checkout page with proven best practices to boost conversions and reduce cart abandonment. Discover actionable strategies for a seamless, trusted, and mobile-friendly checkout experience.

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June 3, 2023
Creating a Winning Customer Base with a Balanced CX Strategy

Create a winning customer base by balancing acquisition and retention with a strategic CX approach. Discover how personalized strategies and exceptional service drive loyalty and business growth.

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June 3, 2023
Revolutionizing Post-Purchase Customer Experience with Automation: A Guide for Efficient Order and Fulfillment Management

Transform your post-purchase customer experience with automation. Streamline order and inventory management using tools like Linnworks and LateShipment.com to enhance satisfaction, reduce errors, and boost loyalty.

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June 3, 2023
The Ultimate Guide to Creating an On-Brand Post-Purchase Experience That Boosts Customer Loyalty

Enhance your brand-customer relationship by bridging the post-purchase experience gap. Discover strategies for exceptional customer service, personalized interactions, and seamless delivery to boost loyalty and trust.

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