Tips for UPS Shippers

Understanding the UPS Collect on Delivery Fee

Published:
April 18, 2024
|
Last Edited:
July 9, 2024
|
Read time:
9 minutes
Anthony Robison
CEO & Founder
Anthony Robinson
Founder & CEO @ ShipScience

Understanding the UPS Collect on Delivery Fee

If you have ever received a package via UPS, you may have noticed an extra fee added to your bill when you opt to pay for your package upon delivery. This fee is known as the UPS Collect on Delivery Fee, or COD fee. In this article, we’ll dive deeper into what this fee is, how it works, and everything you need to know to make an informed decision about whether or not to utilize this service.

What is the UPS Collect on Delivery Fee?

The UPS Collect on Delivery Fee is an optional service provided by UPS that allows the recipient of a package to pay for it upon delivery rather than upfront. By choosing to use this service, the recipient agrees to pay an additional fee known as the COD fee. Essentially, this fee is in place to cover the additional costs associated with collecting payment upon delivery rather than upfront.

One benefit of using the UPS Collect on Delivery Fee is that it can provide added convenience for the recipient. They may not have the funds available upfront to pay for the package, or they may prefer to inspect the contents before paying for them. This service allows them to do so without having to make a separate trip to the post office or UPS store to pick up the package.

It’s important to note that not all packages are eligible for the UPS Collect on Delivery Fee. Certain restrictions may apply, such as a maximum amount that can be collected upon delivery or restrictions on the types of items that can be shipped using this service. Recipients should check with UPS or the sender to confirm if this service is available for their package.

How does the UPS Collect on Delivery Fee work?

When you use the UPS Collect on Delivery service, the UPS driver will deliver your package and request payment from you at the time of delivery. The driver will only accept cash or a cashier’s check as payment, and they will not leave the package until payment is received. Once payment is collected, UPS will then send the payment to the shipper on your behalf.

It is important to note that the UPS Collect on Delivery service is only available for certain types of shipments, such as domestic packages and international packages to select countries. Additionally, there is a fee associated with this service, which is based on the value of the package and the amount of the payment being collected.

If you are unable to provide payment at the time of delivery, UPS will hold the package at a nearby UPS location for up to five business days. After that time, the package will be returned to the shipper. It is recommended that you contact UPS as soon as possible if you are unable to provide payment at the time of delivery to avoid any delays or issues with your shipment.

Why does UPS charge a Collect on Delivery Fee?

The UPS Collect on Delivery Fee is in place to cover the additional costs associated with delivering a package and collecting payment upon delivery. These costs include the extra time and resources required for the driver to collect payment, as well as the risk of non-payment or disputes over payment. By charging this fee, UPS is able to offset these additional costs and offer the convenience of paying upon delivery to customers.

It is important to note that the Collect on Delivery Fee is not the same as the shipping fee. The shipping fee covers the cost of transporting the package from the sender to the recipient, while the Collect on Delivery Fee covers the cost of collecting payment upon delivery. This fee is only charged if the recipient chooses to pay upon delivery, and it is not mandatory. Customers can also choose to pay for their package online or in advance to avoid this fee.

How much is the UPS Collect on Delivery Fee?

The UPS Collect on Delivery Fee is typically a fixed amount based on the value of the package being delivered. The fee is typically around $12, but can vary depending on the value of the package.

It is important to note that the UPS Collect on Delivery Fee is in addition to any other shipping fees that may apply. This fee is charged to the recipient of the package, not the sender.

Customers can choose to pay the UPS Collect on Delivery Fee using cash, check, or money order. If the recipient is unable to pay the fee at the time of delivery, UPS will attempt to deliver the package again at a later time. If the fee is still not paid, the package will be returned to the sender.

What are the payment options for the UPS Collect on Delivery Fee?

As mentioned earlier, UPS only accepts cash or a cashier’s check as payment for the UPS Collect on Delivery Fee. This is done to ensure that payment is processed immediately and there is no risk of non-payment or payment disputes. If you are unable to pay with either of these methods, you will not be able to utilize the Collect on Delivery service.

It is important to note that the Collect on Delivery Fee is in addition to the regular shipping fees charged by UPS. The fee is based on the value of the package being shipped and can range from a few dollars to several hundred dollars. It is recommended that you confirm the fee with UPS before using the Collect on Delivery service.

Additionally, if you are the recipient of a package that is being shipped using the Collect on Delivery service, you should be prepared to pay the fee upon delivery. If you are unable to pay the fee, the package will be returned to the sender and you may be responsible for any additional shipping fees incurred.

How to avoid paying the UPS Collect on Delivery Fee?

If you want to avoid paying the UPS Collect on Delivery Fee, your best bet is to pay for your package in advance. This can be done by providing your payment information when you place your order, or by using a UPS account with prepaid shipping credits. By paying in advance, you can avoid the additional costs associated with paying upon delivery.

Another way to avoid the UPS Collect on Delivery Fee is to choose a shipping option that doesn’t require it. For example, if you select UPS Ground, you won’t be charged the fee. However, keep in mind that this option may take longer to deliver your package than other expedited shipping options.

What happens if you refuse to pay the UPS Collect on Delivery Fee?

If you refuse to pay the UPS Collect on Delivery Fee, the driver will not leave the package with you. Instead, the package will be returned to the shipper and you may be charged additional fees for the return shipment. Additionally, your account with UPS may be flagged for non-payment, which can impact your ability to use their services in the future.

It is important to note that the UPS Collect on Delivery Fee is not the same as the shipping fee. This fee is charged when the recipient chooses to pay for the package upon delivery, rather than paying for it in advance. If you refuse to pay this fee, you will not receive the package and may have to wait for it to be returned to the shipper before you can receive a refund or arrange for a new delivery.

If you have any questions or concerns about the UPS Collect on Delivery Fee, it is recommended that you contact UPS customer service for assistance. They can provide you with more information about the fee and help you understand your options for paying it or refusing it.

Can you dispute the UPS Collect on Delivery Fee?

If you feel that the UPS Collect on Delivery Fee was charged incorrectly or unfairly, you may be able to dispute the fee. However, this process can be complex and time-consuming, so it’s important to weigh the cost of the fee against the cost of pursuing a dispute. If you do decide to dispute the fee, be prepared to provide evidence to support your claim.

Understanding your rights as a consumer when it comes to the UPS Collect on Delivery Fee

As a consumer, you have the right to be informed of any fees associated with the delivery of your package. UPS is required to disclose the Collect on Delivery Fee upfront, so you can make an informed decision about whether or not to utilize this service.

The impact of the UPS Collect on Delivery Fee on small businesses

For small businesses that rely on shipping via UPS, the Collect on Delivery Fee can have a significant impact on their bottom line. While the fee can be a convenient option for customers, it can also eat into the profits of small businesses. As such, it’s important for small business owners to consider the potential impact of the fee when deciding whether or not to offer this service to their customers.

Comparing the UPS Collect on Delivery Fee to other delivery companies’ fees

While the UPS Collect on Delivery Fee is unique to UPS, other shipping companies offer similar services that may have different fees or terms. It’s important to compare the different options available to you to determine which is the best fit for your needs.

Tips for managing and budgeting for the UPS Collect on Delivery Fee

If you do decide to use the UPS Collect on Delivery service, it’s important to budget for the additional costs associated with this service. This may involve adjusting your shipping fees or pricing structures to account for the fee, or simply setting aside additional funds to cover the cost of the fee.

Frequently asked questions about the UPS Collect on Delivery Fee

  • Can I use a personal check to pay for the UPS Collect on Delivery Fee? - No, UPS only accepts cash or a cashier’s check as payment for the fee.
  • Is the fee refundable if I return the package? - No, the fee is non-refundable even if the package is returned.
  • Can I pay for the fee with a credit card? - No, UPS only accepts cash or a cashier’s check as payment for the fee.

Conclusion: Is the UPS Collect on Delivery Fee worth it?

Whether or not the UPS Collect on Delivery Fee is worth it depends on your specific needs and priorities. If you value the convenience of paying upon delivery, and are willing to pay the additional fee to utilize this service, then it may be worth it to you. However, if you can pay in advance and avoid the additional fees, that may be a more cost-effective option. Ultimately, it’s up to you to weigh the costs and benefits and make an informed decision.

Revolutionize your parcel shipping strategy.

Get a free analysis