FinancialForce ERP vs Epicor ERP

Enterprise Resource Planning (ERP) software is a crucial tool for businesses to effectively manage their resources, improve efficiency, and increase productivity. FinancialForce ERP and Epicor ERP are two popular solutions in the market, and it can be challenging to choose between them. In this article, we will compare the two to help you understand the similarities, differences, and features of each system so you can make an informed decision.

A Comparative Analysis of FinancialForce ERP and Epicor ERP

FinancialForce ERP and Epicor ERP are both comprehensive systems that offer a broad range of features to help companies optimize their business functions. While both solutions are similar in terms of functionality, there are some distinct differences that set them apart.

One of the key differences between FinancialForce ERP and Epicor ERP is their target market. FinancialForce ERP is designed specifically for service-based businesses, while Epicor ERP is geared towards manufacturing and distribution companies. This means that FinancialForce ERP may be a better fit for companies that offer professional services, such as consulting or accounting, while Epicor ERP may be more suitable for companies that produce and distribute physical goods.

Which is the Better ERP Solution: FinancialForce or Epicor?

The answer to this question depends on your business requirements, industry, budget, and team expertise. Both systems have their strengths and weaknesses, and it is essential to evaluate them against your specific needs.

FinancialForce is a cloud-based ERP solution that is designed for businesses that use Salesforce as their CRM. It offers a range of financial management features, including accounts payable and receivable, general ledger, and cash management. FinancialForce also has strong project management capabilities, making it an excellent choice for service-based businesses.

Epicor, on the other hand, is a more traditional ERP solution that is suitable for a wide range of industries. It offers a comprehensive suite of features, including financial management, supply chain management, and production management. Epicor is known for its scalability, making it a good choice for businesses that are looking to grow and expand.

Understanding the Differences Between FinancialForce and Epicor ERP

One major difference between FinancialForce and Epicor is their target market. FinancialForce is designed for service-based industries such as professional services, healthcare, and nonprofit, whereas Epicor’s primary focus is manufacturing and distribution companies.

Another key difference is the customization options available in each solution. FinancialForce offers extensive customization capabilities, allowing businesses to personalize their workflows and processes to fit their unique needs. In contrast, Epicor’s customization capabilities are less robust but offer a more streamlined approach to implementation and maintenance.

Additionally, FinancialForce offers a more comprehensive suite of financial management tools, including revenue recognition, billing, and accounting, which are specifically tailored to service-based industries. Epicor, on the other hand, offers a wider range of manufacturing-specific features such as supply chain management, production planning, and quality control.

FinancialForce vs Epicor: Which Offers More Customization Options?

As mentioned earlier, FinancialForce provides a wide range of customization options than Epicor. With FinancialForce, businesses can create custom objects, workflows, and fields to tailor the system to their specific needs. On the other hand, Epicor limits customization options to ensure a more efficient implementation process.

However, it is important to note that while FinancialForce offers more customization options, it may also require more technical expertise and resources to implement and maintain these customizations. Epicor’s limited customization options may be more suitable for businesses with simpler needs or those looking for a quicker implementation process.

The Cost Comparison between FinancialForce and Epicor ERP

Cost is a crucial factor in any software acquisition process. FinancialForce and Epicor have a different pricing model, with FinancialForce offering a pay-as-you-use subscription, while Epicor’s pricing is based on the size of the organization and the number of users. FinancialForce’s pricing model is more flexible and helps smaller companies to access top-tier ERP software without the upfront costs associated with traditional software solutions.

However, it is important to note that while FinancialForce’s pay-as-you-use model may seem more cost-effective, it can become more expensive in the long run for larger organizations with high usage rates. On the other hand, Epicor’s pricing model may be more suitable for larger organizations with a fixed budget and a higher number of users. It is important to carefully evaluate the pricing models of both software solutions and choose the one that best fits your organization’s needs and budget.

Feature Comparison of FinancialForce and Epicor ERP

Both FinancialForce and Epicor offer a variety of features that meet the demands of modern businesses. However, the two systems have different strengths regarding functionality. FinancialForce has strong capabilities in financial management, revenue management, and professional services automation, while Epicor is known for its advanced inventory management and distribution features. FinancialForce and Epicor also have various third-party integrations with other systems, giving businesses the ability to extend functionality beyond the core system.

Another area where FinancialForce excels is in its customer relationship management (CRM) capabilities. The system offers a comprehensive CRM solution that includes sales forecasting, lead management, and customer service management. This makes it an ideal choice for businesses that prioritize customer engagement and retention.

On the other hand, Epicor has a strong focus on manufacturing and production management. The system offers features such as material requirements planning (MRP), shop floor control, and quality assurance. This makes it a great choice for businesses that operate in the manufacturing industry and require a system that can handle complex production processes.

A Side-by-Side Comparison of FinancialForce and Epicor’s User Interfaces

Both FinancialForce and Epicor offer intuitive user interfaces that are easy to use and navigate. However, the design and layout are unique to each system. Epicor has a modern and sleek interface, while FinancialForce has a more traditional and straightforward design.

One notable difference between the two interfaces is the color scheme. Epicor uses a darker color palette with pops of bright colors for important buttons and alerts. FinancialForce, on the other hand, uses a lighter color scheme with pastel accents. This may be a matter of personal preference, but it can also affect the user’s experience and perception of the system’s overall aesthetic.

How Does FinancialForce Stack Up Against Epicor in Terms of Functionality?

Functionality is an essential aspect of an ERP system. FinancialForce and Epicor are both comprehensive solutions that offer a broad range of features that enterprises require. FinancialForce excels in financial and project management function areas, while Epicor provides robust features for inventory and supply chain management. Both systems have varying strengths depending on the industries and operation functions.

However, FinancialForce has an edge over Epicor when it comes to customer relationship management (CRM) functionality. FinancialForce’s CRM module is built natively on the Salesforce platform, providing seamless integration with Salesforce Sales Cloud and Service Cloud. This integration allows for a 360-degree view of customer interactions, enabling businesses to provide personalized and efficient customer service. Epicor, on the other hand, has a separate CRM module that requires additional integration efforts and may not provide the same level of integration as FinancialForce.

Why Choose FinancialForce over Epicor for Your Business Software Needs?

If your business is a service-based industry or requires extensive financial and professional services automation, FinancialForce could be the ideal solution for you. Additionally, if you are interested in a pay-as-you-use subscription model, then FinancialForce is the perfect choice for you.

Furthermore, FinancialForce offers seamless integration with Salesforce, the world’s leading customer relationship management (CRM) platform. This integration allows for a more streamlined and efficient workflow, as well as real-time visibility into customer data and financial information. With FinancialForce, you can easily manage your entire business process from lead to cash, all within one platform.

The Pros and Cons of Using FinancialForce vs Epicor for Your Company

The pros and cons of using FinancialForce and Epicor ERP should be weighed when selecting an ERP system. FinancialForce’s customization capabilities, the pay-as-you-use model, and the strong financial management features are the plus sides. On the downside, FinancialForce does not provide manufacturing and inventory management functionalities. Epicor has advanced inventory and distribution functionality, but it is more challenging to customize and comes with an upfront investment.

Another factor to consider when choosing between FinancialForce and Epicor is the level of customer support provided. FinancialForce offers 24/7 customer support, with a dedicated team of experts available to assist with any issues or questions. Epicor also provides customer support, but it may not be as readily available or responsive as FinancialForce’s support team. Additionally, FinancialForce has a user-friendly interface that is easy to navigate, while Epicor’s interface may require more training and experience to use effectively.

How to Choose Between FinancialForce or Epicor for Your Business’s ERP Solution

Choosing between FinancialForce and Epicor should be based on your business’s specific requirements, including industry, functionality, budget, and team expertise. Consider the strengths and weaknesses of the two solutions to find your ideal fit.

FinancialForce is a cloud-based ERP solution that is ideal for service-based businesses, such as consulting firms and non-profits. It offers strong financial management capabilities, including billing and revenue recognition, as well as project management and resource planning tools. On the other hand, Epicor is a more comprehensive solution that is suitable for manufacturing and distribution businesses. It offers features such as supply chain management, inventory control, and production planning.

A Comprehensive Review of FinancialForce and Epicor’s Customer Support Services

Customer support is critical when implementing an ERP system. Both FinancialForce and Epicor have excellent customer support services that include phone, email, and live chat support, along with the extensive knowledge base, online resources, and user community forums.

However, FinancialForce goes above and beyond by offering personalized support through their Customer Success program. This program assigns a dedicated Customer Success Manager to each client, who works closely with them to ensure their success with the software. The Customer Success Manager provides guidance, best practices, and ongoing support to help clients optimize their use of FinancialForce.

FinancialForce vs. Epicor: Which One Offers Better Integration with Third-Party Apps?

Third-party integration is critical when running an organization. Both FinancialForce and Epicor offer comprehensive integration capabilities with third-party applications. FinancialForce has strong integration with Salesforce CRM, while Epicor integrates well with Microsoft 365.

What are the Key Differences Between FinancialForce and Epicor Implementation Processes?

Epicor’s implementation process is more rigid and requires more upfront planning and analysis to ensure a successful implementation process. FinancialForce, on the other hand, can be implemented within a shorter period with an agile methodology. Keep in mind that a lot of organizational factors and project requirements impact the actual timelines for both systems’ implementation processes.


Choosing between FinancialForce and Epicor depends on your business’s specific requirements and organizational objectives. Consider the strengths and weaknesses of each solution, analyze the costs, weigh the pros and cons, evaluate the functionality, and identify the critical factors required to make an informed decision.

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