How to Hide Rates on FedEx Ship Manager Labels

September 27, 2024
by Anthony Robinson

If you are a business that regularly ships products using FedEx, you may have come across the need to hide rates on your FedEx Ship Manager labels. In this article, we will explore why businesses may want to hide rates, the benefits of doing so, and how to successfully implement this feature. We will also cover common mistakes to avoid, ethical considerations, and how hiding rates fits into the future of shipping.

What are FedEx Ship Manager Labels and Why You May Want to Hide Rates

FedEx Ship Manager labels are used by businesses to create shipping labels for packages. These labels include important information such as the recipient's address, tracking number, and the weight of the package. However, by default, these labels also display the shipping rates for the package, which may not be desirable for businesses.

There are several reasons why businesses may want to hide rates on their FedEx Ship Manager labels. For example, if a business offers free shipping or flat-rate shipping, displaying rates on the label could confuse customers and cause unnecessary inquiries. Additionally, businesses may want to avoid revealing the cost of their products, especially if they offer volume discounts or work with different pricing tiers based on customer relationship or product types.

Another reason why businesses may want to hide rates on their FedEx Ship Manager labels is to prevent competitors from gaining insight into their pricing strategy. By hiding shipping rates, businesses can keep their pricing information confidential and prevent competitors from undercutting their prices or offering similar products at a lower cost. This can help businesses maintain their competitive advantage and protect their profit margins.

The Benefits of Hiding Rates on FedEx Ship Manager Labels

By hiding rates on FedEx Ship Manager labels, businesses can promote transparency in their pricing strategies without revealing specific details to consumers. This can prevent unnecessary customer service inquiries, build trust with customers, and allow businesses to market their products and shipping services as value-driven, rather than price-driven.

Furthermore, by hiding rates, businesses can protect themselves from competitors who may use this information to undercut prices. In highly competitive industries, protecting pricing information can give businesses a competitive edge in the marketplace.

Another benefit of hiding rates on FedEx Ship Manager labels is that it can simplify the checkout process for customers. When rates are not displayed, customers do not have to spend time comparing prices and can instead focus on completing their purchase. This can lead to a smoother and more efficient checkout experience, which can improve customer satisfaction and increase the likelihood of repeat business.

Additionally, hiding rates can help businesses maintain a consistent pricing strategy across different sales channels. For example, if a business offers different prices on their website and in-store, hiding rates on shipping labels can help ensure that the prices remain consistent across all channels. This can help prevent confusion and frustration among customers, and can also help businesses maintain their brand image and reputation.

How to Protect Your Business by Hiding Rates on FedEx Ship Manager Labels

In order to hide rates on your FedEx Ship Manager labels, you must first ensure that your account is set up to do so. This involves accessing the "Admin" tab and selecting "Preferences," then selecting the "Invoice and Label Preferences" option. From here, you can select the "Hide cost on label" option and save your changes.

By hiding rates on your FedEx Ship Manager labels, you can protect your business from potential competitors who may use this information to undercut your prices. Additionally, hiding rates can also prevent confusion or questions from customers who may see the cost of shipping and not understand the additional fees or charges associated with their order. It is important to note that hiding rates does not affect the accuracy of your billing or invoicing, as this information is still available in your account records.

Step-by-Step Guide to Hiding Rates on FedEx Ship Manager Labels

To hide rates on your FedEx Ship Manager label, follow these steps:

  1. Log in to your FedEx Ship Manager account and select "Admin."
  2. Select "Preferences."
  3. Choose "Invoice and Label Preferences."
  4. Select "Hide cost on label."
  5. Save your changes.
  6. Create your shipping label as usual.

If you have any trouble with this process or are unsure if your account is set up to hide rates, do not hesitate to contact FedEx customer service for assistance.

It is important to note that hiding rates on your FedEx Ship Manager label does not affect the billing process. You will still be charged for the shipment based on the rates associated with your account.

Additionally, if you frequently ship to the same recipient, you can save time by setting up a shipment profile with the "Hide cost on label" preference selected. This will automatically apply the preference to all future shipments to that recipient.

What Happens When You Don't Hide Rates on FedEx Ship Manager Labels?

If you choose not to hide rates on your FedEx Ship Manager labels, your customers will be able to see the cost of shipping on their packages. Depending on your pricing strategy, this may or may not be desirable. You may receive inquiries or complaints from customers who are confused or surprised by shipping costs, and you may be opening your business up to increased competition.

However, there are also potential benefits to not hiding rates on your FedEx Ship Manager labels. By being transparent about shipping costs, you can build trust with your customers and establish yourself as an honest and reliable business. Additionally, some customers may appreciate being able to compare shipping costs between different businesses, and may choose to purchase from you if they see that your rates are competitive.

How to Customize Your FedEx Ship Manager Labels to Hide Rates

FedEx provides options to customize your shipping labels beyond hiding rates. Businesses can add their logos, contact information, or other branding elements to their labels to promote their company and increase visibility.

Another way to customize your FedEx Ship Manager labels is by adding special handling instructions. This can include requests for fragile handling, temperature control, or specific delivery instructions. By adding these instructions to your label, you can ensure that your package is handled with care and delivered according to your specifications.

Additionally, FedEx offers the option to create custom shipping labels for international shipments. These labels include all necessary customs information, such as the recipient's tax ID number and a description of the contents of the package. By using these custom labels, businesses can streamline their international shipping process and avoid any delays or issues with customs clearance.

Tips and Tricks for Successfully Hiding Rates on Your FedEx Ship Manager Labels

If you choose to hide rates on your FedEx Ship Manager labels, it is important to ensure that your pricing information is still accurately reflected in your invoices and records. Additionally, consider communicating your pricing strategy clearly and prominently on your website or other marketing materials to prevent confusion or misunderstandings from customers.

Another important consideration when hiding rates on your FedEx Ship Manager labels is to make sure that your shipping team is aware of your pricing strategy and how to properly handle any questions or concerns from customers. Providing training and resources for your team can help ensure a smooth and successful implementation of your pricing strategy.

Common Mistakes to Avoid When Hiding Rates on FedEx Ship Manager Labels

One common mistake businesses make when hiding rates on their FedEx Ship Manager labels is failing to properly update their preferences when changes are made to their pricing strategies. This can lead to incorrect pricing information being displayed on labels and may confuse customers. To avoid this, be sure to double-check that your preferences are up-to-date before printing labels.

Another mistake to avoid when hiding rates on FedEx Ship Manager labels is forgetting to test the label before printing and shipping. It's important to ensure that the label displays the correct information and that the rates are properly hidden. Testing the label can save time and money by preventing errors and delays in shipping. Additionally, it's important to communicate any changes in pricing or rate hiding strategies to your team to ensure consistency and accuracy in labeling.

How Frequently Should You Update Your Hidden Rates on FedEx Ship Manager Labels?

It is recommended that businesses review and update their hidden rates preferences on a regular basis, especially if they make changes to their pricing strategies. This will ensure that your pricing information is accurately reflected on your labels and invoices.

Additionally, it is important to note that updating your hidden rates preferences can also help you save money on shipping costs. By regularly reviewing and adjusting your rates, you can ensure that you are taking advantage of any discounts or promotions offered by FedEx. This can ultimately lead to significant savings for your business.

Expert Advice on Why and How to Hide Rates on Your FedEx Ship Manager Labels

According to FedEx experts, hiding rates on your Ship Manager labels can streamline your shipping process, protect your pricing information, and promote transparency in your pricing strategies. Additionally, by customizing your labels with your logo and branding elements, you can increase visibility and build trust with customers.

The Future of Shipping: What Role Does Hidden Rates Play?

As the shipping industry continues to evolve, businesses may increasingly rely on hidden rates to protect their pricing information and maintain their competitive edge. By implementing this feature, businesses can more effectively market their products and services as value-driven, rather than price-driven.

Comparing Hidden Rate Options Across Different Shipping Platforms

While FedEx provides options to hide rates on its Ship Manager labels, other shipping platforms may offer different approaches or options. Be sure to compare and contrast features before choosing the right platform for your business.

The Ethics of Hidden Shipping Fees: Is It Right to Hide Them?

The ethics of hidden shipping fees are subjective and may vary based on the industry and products being shipped. However, by promoting transparency in pricing strategies while protecting sensitive pricing information, businesses can build trust and establish credibility with their customers.

Top 10 Reasons Why You May Want to Consider Hiding Rates on Your FedEx Ship Manager Labels

  1. To prevent confusion or inquiries from customers
  2. To protect sensitive pricing information
  3. To promote transparency in pricing strategies
  4. To market products and services as value-driven
  5. To maintain a competitive edge in the marketplace
  6. To avoid undercutting by competitors
  7. To streamline the shipping process
  8. To build trust and establish credibility with customers
  9. To customize labels with branding elements
  10. To comply with industry regulations or standards

In conclusion, hiding rates on FedEx Ship Manager labels can benefit businesses by promoting transparency, protecting sensitive pricing information, and streamlining the shipping process. By following these steps, businesses can successfully implement this feature and increase their competitiveness in the marketplace.

About the Author

Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

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