How to Track a Lost Package with UPS SurePost

If you’ve used UPS to ship a package with their SurePost service, and it hasn’t arrived on time or at all, you may be wondering what your options are for tracking it down. This article will explain what UPS SurePost is and how it works, detail the tracking process for this service, outline the reasons why your package may be lost, and provide guidance on how to resolve common delivery issues. We’ll also cover how to track your package using various methods including the UPS website, mobile app, email, text alerts, and customer service. Finally, we’ll wrap up by offering tips on preventing lost packages when using UPS SurePost, and comparing this service with other shipping options and their tracking processes.

What Is UPS SurePost and How Does It Work?

UPS SurePost is a cost-effective shipping solution for lightweight and less time-sensitive shipments. This service combines the reliability of UPS with the efficiency of the US Postal Service (USPS) to deliver packages to their final destination. Basically, UPS picks up the package from the shipper’s location and transports it to the USPS facility closest to the package’s final destination. The USPS then provides the “last mile” delivery to the customer’s address. UPS SurePost is ideal for customers who want to save money on shipping costs and don’t mind a slightly longer delivery time.

One of the benefits of UPS SurePost is that it offers package tracking, so customers can monitor the progress of their shipment from start to finish. This feature provides peace of mind and allows customers to plan for the arrival of their package.

Another advantage of UPS SurePost is that it is available for both domestic and international shipments. This means that customers can use this service to send packages to destinations all over the world, making it a versatile and convenient shipping option.

Understanding the Tracking Process for UPS SurePost

When you use UPS SurePost to ship a package, you’ll receive a tracking number that you can use to monitor your package’s progress. The tracking process begins when the package is picked up by UPS and scanned into their system. You can then follow its journey through the UPS network until it reaches the USPS facility, where it will be scanned again. From there, the USPS will handle the delivery process and provide more detailed tracking information on their website. It’s important to note that the USPS may not provide real-time tracking updates, as they only scan packages at specific points in the delivery process.

It’s also worth noting that UPS SurePost is a cost-effective shipping option that combines the reliability of UPS with the convenience of USPS delivery. This service is ideal for businesses and individuals who want to save money on shipping without sacrificing quality. However, it’s important to keep in mind that UPS SurePost may take longer to deliver than other UPS services, as the package is handed off to the USPS for final delivery. If you need your package to arrive quickly, you may want to consider using a different UPS service or carrier.

Why Your Package May Be Lost and What to Do About It

There are several reasons why your package may be lost during the UPS SurePost delivery process. Sometimes packages can get lost or damaged during the sorting and transportation stages, while others may be left at an incorrect address or stolen after delivery. If your package appears to be lost, the first step is to check its tracking status and confirm that it hasn’t been delivered. If the tracking information hasn’t been updated for several days or shows no movement, contact UPS customer service to report the issue. They may launch an investigation to locate your package and provide updates on its whereabouts.

Another reason why packages may get lost is due to incorrect labeling. If the label on your package is damaged or illegible, it may be difficult for the delivery driver to determine the correct address. Make sure to double-check the address and contact information before sending your package to avoid any errors. Additionally, if you are sending a package to a business or apartment complex, make sure to include the correct suite or unit number to ensure proper delivery.

In some cases, packages may also be delayed due to weather conditions or other unforeseen circumstances. If you live in an area prone to extreme weather, such as hurricanes or snowstorms, it’s important to keep track of any weather alerts and plan accordingly. UPS may also experience delays during peak shipping seasons, such as the holidays, due to increased volume. To avoid any potential delays, consider shipping your package earlier or using a faster shipping method.

Common Issues with UPS SurePost Delivery and How to Resolve Them

Delays in delivery time are not uncommon with UPS SurePost, especially during peak seasons. Additionally, packages may be delayed due to issues with the USPS handling or incomplete or inaccurate shipping information. To avoid delivery delays, make sure to provide accurate and complete shipping information when placing your order, and consider upgrading to a faster shipping option if time is critical. If your package is delayed, contact UPS customer service for assistance and ask for updates on the delivery status and estimated delivery date.

Another common issue with UPS SurePost delivery is package theft. Unfortunately, packages left unattended on doorsteps or in mailboxes can be easy targets for thieves. To prevent package theft, consider having your package delivered to a secure location, such as a workplace or a neighbor who is home during the day. You can also opt for UPS My Choice, which allows you to customize your delivery preferences and receive notifications when your package is delivered.

How to Track Your Package Using the UPS Website or Mobile App

The easiest way to track your UPS SurePost package is to use the UPS website or mobile app. You can enter your tracking number and view detailed tracking information, including the status of the package and estimated delivery date. If there are any issues or delays, the website or app will provide updates in real-time. The mobile app also allows you to set up tracking alerts and get push notifications when your package’s status changes. This is a convenient way to stay informed about your package’s location without having to constantly check your email or the website.

In addition to tracking your package, the UPS website and mobile app also offer other useful features. You can schedule a package pickup, print shipping labels, and even calculate shipping rates for your next shipment. This makes it a one-stop-shop for all your shipping needs.

Furthermore, if you have a UPS My Choice account, you can customize your delivery preferences. You can choose to have your package delivered to a different address, reschedule the delivery date, or even have it held for pickup at a UPS location. This gives you more control over your package delivery and ensures that you receive it at a time and place that is convenient for you.

Using Email or Text Alerts to Stay Informed About Your Package’s Whereabouts

If you don’t want to install the UPS mobile app, you can still get updates on your package’s whereabouts through email or text alerts. To use this service, go to the UPS website and sign up for the free tracking alerts. You can choose to receive notifications by email, text message, or both. This is a helpful service if you’re on the go and want to stay informed about the package’s progress without having to constantly check the website.

It’s important to note that the email or text alerts will only provide updates on the package’s location and delivery status. If there are any issues with the delivery, such as a failed delivery attempt or a delay, you may need to log in to the UPS website or contact customer service for more information. Additionally, make sure to keep your contact information up to date in your UPS account to ensure that you receive the alerts in a timely manner.

Contacting UPS Customer Service for Additional Assistance

If you’re having trouble tracking your package or need additional assistance, you can contact UPS customer service for help. You can reach them by phone, email, or online chat. When you contact customer service, be sure to have your tracking number and any other relevant information handy. They will be able to provide you with updates on your package’s status and answer any questions you may have about the UPS SurePost service.

It’s important to note that UPS customer service representatives are available 24/7 to assist you with any issues or concerns you may have. Whether you need help with a delivery, want to change the delivery address, or have questions about shipping rates, they are there to help. Additionally, if you prefer to handle things on your own, you can visit the UPS website for a variety of self-service options, including tracking your package, scheduling a pickup, and printing shipping labels.

Tips for Preventing Lost Packages in the Future When Using UPS SurePost

To prevent future issues with UPS SurePost, consider taking the following steps:

  • Double-check the shipping information to ensure it’s accurate and complete before placing your order.
  • Choose a shipping option that provides more detailed tracking updates if you need a more precise delivery time.
  • If possible, require a signature confirmation upon delivery to ensure that the package is received by the intended recipient.
  • Consider insuring valuable items to protect against loss or damage.

Another way to prevent lost packages is to use UPS My Choice, which allows you to track your packages and receive notifications about their delivery status. This service also allows you to redirect packages to a different address or reschedule delivery if you won’t be available to receive the package.

It’s also important to properly package your items to prevent damage during transit. Use sturdy boxes and packing materials, and make sure to securely seal the package. Label the package with clear and visible shipping information, including the recipient’s name, address, and phone number.

Comparing UPS SurePost with Other Shipping Options and Their Tracking Processes

While UPS SurePost is a cost-effective option for shipping lightweight packages, it may not be the best choice for all situations. Depending on your shipping needs, you may want to consider other UPS services such as UPS Ground, UPS 2nd Day Air, or UPS Next Day Air. Each of these services offers different delivery speeds and tracking options, so be sure to research their features and costs before making a decision.


Hopefully, this article has provided you with a comprehensive overview of how to track a lost package with UPS SurePost. By understanding the tracking process, knowing what to do if your package is lost or delayed, and taking preventive measures, you can ensure a smoother and more reliable delivery experience. Remember, if you’re ever in doubt or need more help, don’t hesitate to contact UPS customer service for assistance.

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