How to Use UPS 2nd Day Air A.M. Commercial Delivery Intercept

May 14, 2023
Written by
Anthony Robinson
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How to Use UPS 2nd Day Air A.M. Commercial Delivery Intercept

Are you a business owner who frequently ships using UPS 2nd Day Air A.M. but sometimes needs to change or redirect a delivery on short notice? If so, you may want to consider using UPS 2nd Day Air A.M. Commercial Delivery Intercept. This service allows you to redirect packages in transit for delivery to an alternate address or to hold them for pickup at a UPS facility. In this article, we'll cover everything you need to know about using UPS 2nd Day Air A.M. Commercial Delivery Intercept.

What is Commercial Delivery Intercept?

Commercial Delivery Intercept is a service provided by UPS that allows shippers to redirect a package that is en route to its original destination. The package can be redirected to a new delivery address or held for pickup at a UPS facility for up to five business days. This service is available for packages shipped using UPS 2nd Day Air A.M., a guaranteed second business day delivery service that includes morning delivery to most areas.

One of the key benefits of Commercial Delivery Intercept is its ability to prevent package theft. In areas where package theft is prevalent, redirecting the package to a secure UPS facility or a business location can ensure the safety of your shipment.

Additionally, this service can help businesses save on shipping costs. Redirecting a package to the correct address without the need for a new shipment can be especially beneficial for businesses handling large volumes of packages, minimizing costly shipping errors.

Benefits of Using UPS 2nd Day Air A.M. Commercial Delivery Intercept

  • Flexibility: Easily change the delivery address or hold a package for pickup, accommodating last-minute changes in shipping needs.
  • Security: Reduce the risk of package theft by holding deliveries at secure UPS locations.
  • Cost Savings: Avoid additional shipping costs by redirecting packages without needing to re-ship.
  • Time Efficiency: Save time by minimizing the need for multiple delivery attempts.

Using UPS 2nd Day Air A.M. ensures reliable and fast delivery, with morning delivery coverage to most areas, enhancing the effectiveness of the Intercept service.

For businesses looking to enhance their shipping strategies, incorporating Commercial Delivery Intercept can lead to significant improvements in package management and customer satisfaction.

How Commercial Delivery Intercept Works

  1. Initiate a Request: Submit an intercept request online through the UPS website or via phone by providing the package tracking number and specifying the new delivery details.
  2. Package Redirection: UPS intercepts the package and reroutes it to the new address or holds it at a UPS facility.
  3. Tracking Updates: Receive updated tracking information to monitor the status of your intercepted package.
  4. Pickup or Delivery: Retrieve the package from the UPS facility with a valid photo ID or allow UPS to deliver it to the alternate address.

It’s important to note that intercept requests must be made before the package reaches its original destination. Intercepting a package that is already delivered is not possible.

For more detailed information, refer to the official UPS Package Intercept page.

Eligibility for Using UPS 2nd Day Air A.M. Commercial Delivery Intercept

Commercial Delivery Intercept is available for packages shipped using UPS 2nd Day Air A.M. within the United States. However, not all packages qualify for interception:

  • Packages already out for delivery cannot be intercepted.
  • Items requiring a signature upon delivery are ineligible unless pre-authorized by the shipper.
  • Hazardous materials and live animals cannot be intercepted.

Intercept requests must be submitted before the end of the business day prior to the scheduled delivery or at least one hour before the delivery time, whichever comes first.

For further eligibility criteria, visit the UPS Package Intercept Eligibility page.

Fees and Charges for Using UPS 2nd Day Air A.M. Commercial Delivery Intercept

There is an additional fee for utilizing Commercial Delivery Intercept, which varies based on the type of intercept request and the destination. The fee structure is as follows:

  • Address Change: $15.00 per package
  • Hold for Pickup: $20.00 per package

These fees are nonrefundable and are charged per package intercepted. It is crucial to factor in these costs when budgeting your shipping expenses.

For detailed pricing information, refer to the UPS Package Intercept Pricing.

How to Request a Commercial Delivery Intercept Online

To request a Commercial Delivery Intercept online:

  1. Visit the UPS Tracking page.
  2. Enter your package tracking number.
  3. Select the intercept option and choose between changing the address or holding for pickup.
  4. Provide the new delivery details and pay the associated fee.

Ensure all information is accurate to increase the likelihood of a successful intercept.

How to Request a Commercial Delivery Intercept Over the Phone

If you prefer to handle your request over the phone:

  1. Call UPS Customer Service at 1-800-742-5877.
  2. Provide your package tracking number.
  3. Specify the new delivery address or request to hold the package for pickup.
  4. Confirm and pay the intercept fee with the representative.

Having your tracking number and new delivery details ready will streamline the process.

How to Track Your Commercial Delivery Intercept Request

You can monitor the status of your Commercial Delivery Intercept request through your UPS account:

  • Log into your UPS account.
  • Navigate to the tracking section.
  • Enter your package tracking number to view updated intercept status.

If you encounter any issues, contact UPS Customer Service for assistance.

Common Reasons for Using Commercial Delivery Intercept

Businesses and individuals may use Commercial Delivery Intercept for various reasons, including:

  • Incorrect Address: Redirecting packages sent to the wrong address.
  • Recipient Unavailable: Holding packages for pickup when the recipient cannot be present at delivery time.
  • Enhanced Security: Preventing theft by redirecting packages to secure locations.
  • Operational Changes: Adjusting deliveries due to changes in business operations or recipient locations.

Utilizing this service ensures that your packages reach their intended recipients efficiently and securely.

Tips and Best Practices for Using UPS 2nd Day Air A.M. Commercial Delivery Intercept

To maximize the effectiveness of Commercial Delivery Intercept, consider the following tips:

  • Act Promptly: Initiate intercept requests as soon as possible to increase the likelihood of a successful reroute.
  • Verify Information: Double-check all provided details to ensure accuracy in delivery changes.
  • Understand Fees: Be aware of the associated costs and incorporate them into your shipping budget.
  • Communicate with Recipients: Inform recipients of any changes to delivery locations or pickup instructions to avoid confusion.

Adhering to these best practices can enhance your shipping operations and improve overall package management.

Frequently Asked Questions About UPS 2nd Day Air A.M. Commercial Delivery Intercept

Can I intercept any package shipped with UPS 2nd Day Air A.M.?

No, only packages that have not yet been out for delivery or delivered can be intercepted.

Can I intercept a package for delivery to an international location?

No, Commercial Delivery Intercept is only available for packages shipped within the United States.

How long is a package held for pickup at a UPS facility?

Packages can be held for pickup for up to five business days, after which they will be returned to the sender.

Conclusion: Is UPS 2nd Day Air A.M. Commercial Delivery Intercept Right for You?

If you're a business owner who frequently ships using UPS 2nd Day Air A.M., Commercial Delivery Intercept offers increased flexibility and control over your package deliveries. By allowing you to redirect packages in transit or hold them for secure pickup, you can better accommodate dynamic shipping needs. While there is an additional fee for this service, the benefits of enhanced security, cost savings, and operational efficiency may outweigh the costs in various scenarios. Evaluate the advantages and associated costs of Commercial Delivery Intercept to determine if it aligns with your business shipping objectives.

About the Author

Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious processes. With a Bachelors Degree in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.
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