NetSuite ERP Vs Epicor ERP

Enterprise Resource Planning (ERP) software is a vital tool for businesses to manage and enhance their operations. Two popular ERP solutions are NetSuite ERP and Epicor ERP. In this article, we will compare and contrast the features, functionalities, pricing, ease of use, customization options, integration capabilities, customer support, case studies, and pros and cons of both NetSuite ERP and Epicor ERP. We will also outline their future outlook and conclude with the better choice for businesses.

Introduction to NetSuite ERP and Epicor ERP

NetSuite ERP and Epicor ERP are both cloud-based solutions that provide businesses with a suite of applications to manage different aspects of their operations across departments. NetSuite ERP was founded in 1998, while Epicor ERP was established in 1972, initially developing software specifically for the job shop manufacturing environment. Both software solutions offer a range of features that businesses can use to improve their productivity, efficiency, and profitability.

One of the key differences between NetSuite ERP and Epicor ERP is their target market. NetSuite ERP is designed for small to medium-sized businesses, offering a more streamlined and user-friendly interface, making it easier for businesses to manage their operations. On the other hand, Epicor ERP is geared towards larger enterprises, providing more advanced features and customization options, making it a better fit for complex and highly specialized industries.

Key Differences Between NetSuite ERP and Epicor ERP

One of the primary differences is the target business size. NetSuite ERP is better suited for smaller businesses, while Epicor ERP caters more to mid-sized to large enterprises. Additionally, NetSuite ERP offers extensive out-of-the-box functionality and customizable modules that can be easily adopted and deployed, whereas Epicor ERP requires more customization and configuration before it can be effectively utilized.

Their pricing models also differ significantly. NetSuite ERP is a cloud-based software available on a subscription basis, allowing businesses to pay monthly or yearly. In contrast, Epicor ERP is typically an on-premise solution, requiring an upfront license purchase with separate costs for maintenance and support.

Furthermore, NetSuite ERP emphasizes e-commerce and omnichannel capabilities, making it ideal for businesses that sell products online. Conversely, Epicor ERP focuses on manufacturing and supply chain management, suiting businesses with complex manufacturing processes and supply chain operations.

Pricing Comparison of NetSuite ERP and Epicor ERP

Both NetSuite ERP and Epicor ERP offer pricing options tailored to business needs:

NetSuite ERP: Pricing plans start at $999 per month and can go up to $9,999 per month, depending on the selected modules and features.
Epicor ERP: Pricing is not publicly disclosed and is provided based on consultations with their sales team. Generally, it is considered more expensive than NetSuite ERP.

While Epicor ERP may have higher costs, it offers a broader range of features and capabilities, particularly strong in manufacturing and supply chain management. NetSuite ERP, however, excels in financial management and e-commerce capabilities. The choice between the two depends on the specific needs and priorities of the business.

Features and Functionalities of NetSuite ERP and Epicor ERP

NetSuite ERP offers a comprehensive suite of applications covering financial management, supply chain management, procurement, production, and inventory management, among others. It also includes features like CRM and HR management. Epicor ERP provides similar functionalities but adopts a more modular approach, allowing businesses to select the specific modules they need as their requirements evolve. Epicor is particularly renowned for its focus on manufacturing, distribution, and retail industries, utilizing Business Process Management (BPM) and workflows extensively.

One of the key advantages of NetSuite ERP is its cloud-based architecture, enabling businesses to access data and applications from anywhere with an internet connection. This is especially beneficial for companies with multiple locations or remote workers, facilitating real-time collaboration and information sharing. Additionally, NetSuite offers a high level of customization, allowing businesses to tailor the software to their specific workflows and needs.

Epicor ERP, on the other hand, is known for its robust reporting and analytics capabilities. It includes a variety of built-in reports and dashboards, and the ability to create custom reports and visualizations, aiding businesses in tracking key performance indicators and making data-driven decisions. Epicor also offers a mobile app, enabling users to access the software from smartphones or tablets, enhancing flexibility and convenience.

Ease of Use Comparison of NetSuite ERP vs Epicor ERP

NetSuite ERP is designed with user-friendliness in mind, featuring an intuitive interface that simplifies navigation across different applications and features. In contrast, Epicor ERP requires more training for effective use. However, designers and users seeking extensive customization often prefer Epicor ERP due to its powerful and flexible configuration options. Once tailored to specific needs, Epicor becomes a highly capable tool.

Support is another critical factor. NetSuite offers comprehensive support services, including 24/7 customer support, online training resources, and a user community forum. While Epicor also provides support services, they may not be as extensive as those offered by NetSuite.

Deployment flexibility also differs: NetSuite ERP is exclusively cloud-based, allowing access from anywhere with an internet connection, whereas Epicor ERP can be deployed on-premise or in the cloud, giving businesses more control over how they manage their software and data.

Integration Capabilities with Other Software Systems

Both NetSuite ERP and Epicor ERP offer extensive integration capabilities with other software systems, such as CRM, HR, project management, and other business applications. This integration harmonizes business data and processes, enhancing productivity and efficiency.

NetSuite ERP: Integrates seamlessly with various e-commerce platforms and provides a SuiteCloud Development Platform. This platform allows businesses to create custom integrations using APIs, development tools, and pre-built integrations.
Epicor ERP: Features the Epicor Integration Cloud (EIC), a comprehensive cloud-based platform offering pre-built connectors, APIs, and data transformation tools. EIC also includes a user-friendly interface for monitoring and managing integrations.

Customization Options for NetSuite ERP vs Epicor ERP

Customization is a significant differentiator between the two platforms. NetSuite ERP offers an extensive library of out-of-the-box features, modules, and add-ons that can be easily configured to meet a business's specific needs. In contrast, Epicor ERP requires more extensive customization and configuration to tailor its functions, which can lead to higher costs for businesses.

Customer Support and Training Options for NetSuite ERP vs Epicor ERP

Both NetSuite ERP and Epicor ERP provide a range of customer support and training options to maximize the effectiveness of their ERP systems:

NetSuite ERP: Offers 24/7 phone and chat support, on-demand training materials such as video tutorials, e-books, and webinars. Additionally, it has a vast and active community of developers and users that provide free training, peer-to-peer support, and valuable insights.
Epicor ERP: Provides similar support services, including 24/7 phone and chat support and on-demand training materials. While its user community is not as large as NetSuite's, it still offers valuable insights and feedback to developers.

Case Studies: Companies That Have Chosen NetSuite or Epicor as Their Preferred ERP System

Several companies worldwide have chosen either NetSuite ERP or Epicor ERP based on their specific needs:

NetSuite ERP: Companies like House of Marley and FloraCraft use NetSuite ERP to streamline their business operations.
Epicor ERP: Customers include Dussmann Gulf LLC, a leading facilities management service provider in the Middle East, and Masaba, a mining and construction equipment manufacturer.

Pros and Cons of NetSuite and Epicor as an Enterprise Solution

Pros of NetSuite ERP:

Customizable user interface
Extensive library of out-of-the-box features and application-specific modules
Active user community providing valuable insights
Cloud-based and scalable

Pros of Epicor ERP:

Modular approach allowing selection of specific modules
Powerful customization capabilities
Cloud-based and scalable

Cons of NetSuite ERP:

Relatively higher pricing for larger-scale businesses
Less in-depth approach to manufacturing and supply chain management

Cons of Epicor ERP:

Requires increased customization for specific industries and business types
Higher upfront costs
Potential complexity during implementation and training

Future Outlook for Both NetSuite and Epicor in the Enterprise Software Market

NetSuite ERP is expected to continue its growth trajectory by expanding its end-to-end cloud capabilities and through innovative acquisitions in areas like human capital management (HCM) and omni-channel e-commerce platforms. Meanwhile, Epicor ERP is restructuring to become a 100% cloud-based enterprise software provider, investing heavily in commerce aspects and introducing a new user interface (UI) to improve usability and agility for end-users. Businesses should evaluate their specific needs to determine which solution aligns best with their organizational goals.

Conclusion: Which is the Better Choice?

Both NetSuite ERP and Epicor ERP offer powerful software solutions that can streamline operations and enhance productivity and profitability. The choice between the two depends on a business's specific needs, size, industry type, and budget:

NetSuite ERP: Ideal for smaller businesses seeking affordable pricing, ease of use, and robust customization options.
Epicor ERP: Suitable for mid to large-sized businesses requiring stronger features in areas like BPM and workflows, as well as extensive customization and flexibility.

Positive feedback for both solutions indicates their success across a variety of business contexts worldwide.