Do you charge a percentage of savings?
No. We charge a simple, flat retainer based on % of spend — that you only pay if we save you money. Which means you keep more of your savings.
Are you software or a service?
ShipScience is fundamentally a service that combines software with live shipping experts. Some ShipScience features, such as contract and invoice monitoring, are automated systems backed by live people. Other features, such as contract renewal management and negotiations, are run by experts who are backed by software to help us work faster and more transparently.
What is the time commitment on our end?
Onboarding: a 60-minute kickoff call where we learn all of your requirements from a finance, legal, and security standpoint.
First 6 weeks: a weekly 30 minute sync with your central point of contact.
After 6 weeks: a biweekly 30 minute sync with your central point of contact. (We should be fully up to speed at that point.)
How do you calculate savings?
Savings is calculated for you automatically and reported in your ShipScience portal. There are a few different ways we calculate savings, depending on the feature:
- The total value of eligible spend before and after ShipScience becomes involved.
- The improvement in contractual discounts and terms before and after ShipScience becomes involved.
- The presence of refunds and credits directly related to ShipScience services on your UPS and FedEx invoices.