Stitch Labs (now part of Square) vs Skubana

In today’s e-commerce landscape, it’s crucial to have the right tools and software in place to manage inventory, orders, and fulfillment. Two popular options that have emerged are Stitch Labs (now part of Square) and Skubana. In this article, we’ll compare these two software solutions and help you determine which one is the best fit for your business.

Introduction: Overview of Stitch Labs and Skubana

First, let’s take a detailed look at each software. Stitch Labs (now part of Square) is designed for e-commerce businesses that need to manage complex inventory and order processes. The software offers a range of features, including inventory management, order management, channel management, purchasing, and fulfillment.

Skubana, on the other hand, is an all-in-one e-commerce operations platform. It helps businesses centralize and manage their inventory, order fulfillment, and sales channels from a single dashboard. It offers a variety of features, including inventory management, order management, shipping management, and purchasing.

One of the key differences between Stitch Labs and Skubana is their pricing models. Stitch Labs charges a monthly subscription fee based on the number of orders processed, while Skubana charges a percentage of the total sales revenue. This means that businesses with high order volumes may find Stitch Labs more cost-effective, while those with high sales revenue may prefer Skubana.

Another important factor to consider is the level of customization and integration offered by each software. Stitch Labs offers a range of integrations with popular e-commerce platforms, such as Shopify and Amazon, as well as the ability to create custom integrations using their API. Skubana, on the other hand, offers a highly customizable platform with the ability to create custom workflows and automations, as well as integrations with a wide range of e-commerce platforms and third-party tools.

Features comparison: Inventory management, order fulfillment, and more

When it comes to features, both Stitch Labs and Skubana offer a comprehensive suite of tools for managing inventory, orders, and fulfillment. However, there are some key differences between the two.

Stitch Labs has a more advanced inventory management system than Skubana. It allows businesses to manage inventory across multiple channels, set up automated reorder points, and track changes in stock levels. In contrast, Skubana has a more straightforward inventory management system. It displays all inventory levels in real-time and allows businesses to create purchase orders and manage suppliers.

When it comes to order fulfillment, Skubana has an edge. It offers a variety of shipping integrations with major carriers, as well as a range of tools to manage shipping labels and tracking numbers. Stitch Labs, in contrast, only supports a limited number of shipping carriers.

Another key difference between Stitch Labs and Skubana is their pricing models. Stitch Labs charges a monthly subscription fee based on the number of orders processed, while Skubana charges a percentage of the total revenue generated by the business. This means that businesses with high order volumes may find Stitch Labs to be more cost-effective, while those with high revenue may prefer Skubana.

Additionally, Skubana offers a range of analytics and reporting tools that allow businesses to track sales, inventory, and fulfillment metrics in real-time. This can be particularly useful for businesses that want to optimize their operations and identify areas for improvement. Stitch Labs, on the other hand, has a more limited set of reporting tools, which may not be as useful for businesses that require detailed analytics.

Pricing comparison: Which software offers better value for money?

Pricing is an important consideration when choosing a software solution for your business. Both Stitch Labs and Skubana offer tiered pricing plans based on the number of orders processed each month.

Stitch Labs offers plans starting at $499 per month for up to 500 orders processed. Skubana’s pricing starts at $499 per month for orders up to 1,000. However, Skubana offers more value for money, as it includes all features, whereas Stitch Labs charges extra for some features.

It’s also worth noting that Skubana offers a 14-day free trial, while Stitch Labs only offers a 14-day demo. This means that with Skubana, you can fully test out the software before committing to a paid plan.

Another factor to consider is customer support. Skubana offers 24/7 support via phone, email, and chat, while Stitch Labs only offers email support during business hours. This could be a crucial difference for businesses that need immediate assistance with any issues that arise.

Ease of use: Which software is more user-friendly?

Both Stitch Labs and Skubana are user-friendly software solutions. However, Stitch Labs has a steeper learning curve due to its advanced features. It may take some time for beginners to get familiar with all the features and functionalities of the software.

Skubana, in contrast, is more intuitive and easy to use. Its dashboard is well-organized and straightforward, and its user interface is designed for simplicity and ease of use.

Another factor to consider when comparing the ease of use of these two software solutions is the level of customer support provided. Stitch Labs offers extensive documentation and tutorials to help users navigate the software, but their customer support can be slow to respond to inquiries. Skubana, on the other hand, provides excellent customer support with a dedicated team available to answer questions and provide assistance in a timely manner.

Additionally, Skubana offers a mobile app that allows users to manage their inventory and orders on-the-go. This feature provides added convenience and flexibility for users who need to access their data while away from their computer. Stitch Labs does not currently offer a mobile app, which may be a drawback for some users who require this functionality.

Customer support comparison: How do they stack up against each other?

Customer support is critical when it comes to managing complex e-commerce processes. Both Stitch Labs and Skubana offer excellent customer support via email, phone, and chat. However, Skubana offers more extensive documentation and resources, including video tutorials and a knowledge base.

In addition to email, phone, and chat support, Stitch Labs also offers a dedicated account manager for their customers. This means that you have a single point of contact who can help you with any issues or questions you may have, and who can provide personalized support based on your specific needs.

On the other hand, Skubana has a larger support team, which means that they can offer faster response times and more immediate assistance. They also have a community forum where users can ask questions and share tips and advice with each other.

Integrations comparison: Which software integrates with more tools and apps?

Both Stitch Labs and Skubana offer integrations with a range of tools and apps, such as accounting software, shipping carriers, and marketplaces. However, Skubana offers more integrations than Stitch Labs.

Skubana integrates with over 100 tools and apps, including Amazon, Shopify, and QuickBooks. Stitch Labs, in comparison, has fewer integrations.

Despite having fewer integrations, Stitch Labs offers integrations with some unique tools and apps that Skubana does not. For example, Stitch Labs integrates with Etsy, which is a popular marketplace for handmade and vintage items. Additionally, Stitch Labs offers integrations with some specialized shipping carriers that Skubana does not support.

It’s important to consider which specific tools and apps your business uses when comparing integration options between Stitch Labs and Skubana. While Skubana may offer more integrations overall, Stitch Labs may have the integrations that are most important for your business needs.

Reporting and analytics comparison: Which software offers better insights?

Both Stitch Labs and Skubana offer robust reporting and analytics tools to help businesses track their sales, revenue, and inventory. However, Skubana offers more advanced reporting features.

Skubana’s reporting tools allow businesses to slice and dice data in various ways, such as by SKU, channel, and vendor. It also provides real-time alerts and notifications related to inventory management and order fulfillment. In comparison, Stitch Labs’ reporting features are more limited.

Another advantage of Skubana’s reporting tools is its ability to integrate with other software and platforms, such as Amazon, eBay, and Shopify. This allows businesses to gather data from multiple sources and gain a more comprehensive view of their operations.

Furthermore, Skubana’s analytics tools provide predictive insights, allowing businesses to forecast demand and optimize their inventory levels. This can help reduce overstocking and understocking, leading to cost savings and improved customer satisfaction.

Pros and cons of using Stitch Labs

Pros:

  • Advanced inventory management features.
  • Comprehensive order management tools.
  • Robust integration capabilities.

Cons:

  • Expensive pricing plans.
  • Steep learning curve for beginners.
  • Less intuitive user-interface.

Pros and cons of using Skubana

Pros:

  • All-in-one e-commerce operations platform.
  • Excellent order fulfillment features.
  • Comprehensive reporting and analytics tools.

Cons:

  • Similar pricing structure to Stitch Labs.
  • Less advanced inventory management features.
  • Less documentation and resources.

Who should use Stitch Labs vs Skubana? A buyer’s guide

Stitch Labs is best suited for businesses that need advanced inventory management features and comprehensive order management tools. It’s also a good choice for businesses that already use Square’s other products and require seamless integrations across their software.

Skubana, in contrast, is best suited for businesses that want an all-in-one e-commerce operations platform to manage inventory, orders, and fulfillment. It’s also a good choice for businesses that require extensive reporting and analytics tools and have complex shipping needs.

Case studies: Real-world examples of businesses that have used Stitch Labs or Skubana

Here are some examples of businesses that have used Stitch Labs:

  • Wild & Wolf: A UK-based gift and toy company that uses Stitch Labs to manage inventory and fulfillment across multiple sales channels.
  • Emily McDowell Studio: An e-commerce retailer that uses Stitch Labs to manage inventory and orders across its website, marketplaces, and wholesale accounts.

Here are some examples of businesses that have used Skubana:

  • Gazelle Sports: A Michigan-based athletic retailer that uses Skubana to manage inventory and orders across multiple channels, including its e-commerce store and physical locations.
  • Solo Stove: An outdoor and camping gear retailer that uses Skubana to manage inventory and orders across its website and Amazon marketplace.

Conclusion: Which software is the best fit for your business?

Both Stitch Labs and Skubana are excellent software solutions that offer a range of features and tools to manage e-commerce operations. The best one for your business depends on your specific needs and requirements.

If you need advanced inventory management and order management features, and have already invested in Square’s products, then Stitch Labs may be the best fit for your business. However, if you need an all-in-one e-commerce operations platform with robust order fulfillment features and extensive reporting and analytics tools, then Skubana may be a better choice.

Ultimately, it’s important to evaluate both software solutions and consider factors such as pricing, features, ease of use, integrations, and customer support before making a decision. With the right e-commerce operations platform in place, you can streamline your business operations, increase efficiency, and drive growth.

Please Note: All trademarks and registered trademarks appearing in this article are the property of their respective owners. The use of any registered trademarks mentioned herein is solely for the purpose of identifying the specific products and services offered, and should not be taken as an indication of sponsorship, endorsement, or affiliation with ShipScience. ShipScience acknowledges these trademarks are the property of their respective owners and affirms that no commercial relationship or sponsorship is implied or expressed by their use in this article.
Rate this article:
Share it:

Join hundreds of smart shippers. Guaranteed to save.