Tracking Your UPS SurePost Package: A Step-by-Step Guide

If you have ever had a package shipped to you, chances are you have used UPS SurePost at least once. This shipping method, offered by UPS, combines the speed and reliability of UPS Ground with the cost-effectiveness of the US Postal Service. In this article, we will provide you with a comprehensive guide on how to track your UPS SurePost package from shipment to delivery.

What is UPS SurePost and How Does it Work?

Firstly, it is important to understand what UPS SurePost is and how it differs from other shipping methods. As previously mentioned, UPS SurePost is a collaboration between UPS and the US Postal Service. When UPS receives a package for shipment, it will deliver it to the closest USPS post office, where the postman will complete its delivery to the end customer.

This shipping method is often used for lightweight packages that are not time-sensitive. It is a cost-effective option for businesses and individuals who want to save money on shipping costs. However, it is important to note that UPS SurePost may take longer to deliver than other shipping methods, as it relies on the USPS for the final leg of the delivery process. Additionally, tracking information may be limited compared to other UPS services.

The Benefits of Using UPS SurePost for Shipping

One of the biggest benefits of using UPS SurePost is that it is much cheaper than other UPS shipping methods. This is because the last-mile delivery is completed by the USPS, which charges lower fees. Additionally, the use of two delivery networks speeds up the delivery process while maintaining an affordable price tag.

Another benefit of using UPS SurePost is that it offers reliable tracking information. Customers can easily track their packages from the moment they are shipped until they are delivered. This helps to reduce anxiety and uncertainty about the delivery process, and allows customers to plan accordingly.

Finally, UPS SurePost is an environmentally friendly shipping option. By utilizing the USPS for last-mile delivery, UPS is able to reduce its carbon footprint and contribute to a more sustainable shipping industry. This is an important consideration for many customers who are looking for ways to reduce their impact on the environment.

How to Track Your UPS SurePost Package Online

The easiest and quickest way to track your UPS SurePost package is through the UPS website. Upon shipment, you will receive a tracking number that you will need to enter on the website. The website will then give you real-time updates on the location of your package and its expected delivery date. UPS tracking is incredibly accurate, and you can be sure that the website will provide you with the most up-to-date information available.

It is important to note that UPS SurePost packages are delivered by both UPS and the United States Postal Service (USPS). This means that while UPS may handle the initial transportation of your package, it may be handed off to USPS for the final delivery. The UPS website will provide updates on the package’s location throughout this process, so you can track its progress every step of the way. If you have any questions or concerns about your UPS SurePost package, you can contact UPS customer service for assistance.

Using the UPS Mobile App to Track Your Package

Another convenient way to track your UPS SurePost package is through the UPS mobile app, available for both iOS and Android devices. After downloading the app, enter your tracking information and you will receive live updates on your package’s location and delivery date. One of the awesome features of the mobile app is that you can enable notifications, so you will receive alerts when your package is on its way, has been delivered, or if there is a delay.

In addition to tracking your package, the UPS mobile app also allows you to schedule a pickup, find a UPS location, and calculate shipping rates. This makes it a one-stop-shop for all your shipping needs. You can even use the app to create shipping labels and pay for shipping, making the process even more convenient.

Furthermore, the UPS mobile app has a feature called “My Choice,” which allows you to customize your delivery preferences. You can choose to have your package delivered to a different address, reschedule the delivery date, or even have it held for pickup at a UPS location. This feature is especially useful if you won’t be home to receive your package or if you want to avoid package theft.

Tracking Your UPS SurePost Package by Email or Text Message Updates

If you prefer to receive tracking updates through email or text message, you can set up a notification on the UPS website or mobile app. UPS will send you updates on your package location and delivery date. You can also reply to the messages to receive more information on your package’s delivery.

It is important to note that the frequency of updates may vary depending on the package’s location and delivery status. If your package is in transit, you may receive updates every few hours. However, if your package is out for delivery, you may receive updates every hour.

In addition, if you have multiple packages being delivered by UPS, you can track them all through the same notification. Simply add the tracking numbers for each package to your notification settings, and you will receive updates for all of them in one message.

What to Do if You Can’t Track Your UPS SurePost Package

If you are having trouble tracking your UPS SurePost package, don’t panic! Contact the UPS customer service team, and they will be able to assist you with any tracking issues. You can reach the customer service team by phone or email, or through the UPS website.

It’s important to note that tracking information for UPS SurePost packages may not update as frequently as other UPS packages. This is because SurePost packages are delivered by the USPS for the final leg of the journey. If your package has been handed off to the USPS, there may be a delay in tracking updates. However, if you have any concerns about the status of your package, don’t hesitate to contact UPS customer service for assistance.

Understanding the Different Tracking Statuses for UPS SurePost Packages

When tracking your UPS SurePost package, you may come across different tracking statuses. Here is a summary of what each status means:

  • Package accepted: UPS has received your package and is preparing it for shipment.
  • On its way to USPS: Your package has been shipped and is en route to the nearest USPS post office.
  • Accepted by the post office: The USPS has received and accepted your package, and is now preparing it for delivery.
  • Out for delivery: Your package is on its way to its final destination and should be delivered shortly.
  • Delivered: Your package has been successfully delivered to its recipient.
  • Unavailable: The package could not be delivered for some reason; the recipient may need to reach out to UPS and/or USPS.

It is important to note that tracking information may not always be updated in real-time, and there may be delays in the delivery process due to unforeseen circumstances such as weather conditions or transportation issues. If you have any concerns about the status of your package, it is recommended to contact UPS or USPS for further assistance.

Tips for Troubleshooting Common Tracking Issues with UPS SurePost

If you are experiencing some common tracking issues, such as not being able to track your package or seeing an incorrect delivery date, you can try a few things. Firstly, double check that the package information you provided is correct. If it is correct, try using a different tracking method (email, text, website, or app). If that doesn’t work, contact the UPS customer service team for assistance.

Another common tracking issue that you may encounter is a delay in the delivery of your package. This can happen due to various reasons such as weather conditions, high package volume, or unexpected events. In such cases, it is best to keep an eye on the tracking information and wait for updates from UPS. If the delay persists, you can contact the customer service team to inquire about the status of your package and any possible solutions.

How Long Does it Take to Receive a UPS SurePost Package?

The delivery time for UPS SurePost packages varies depending on the distance between the sender and the recipient. Typically, UPS can deliver within 2-7 business days, but this is affected by weekends and holidays. If you are unsure when your package will arrive, check the tracking information online for the estimated delivery date.

It is important to note that UPS SurePost packages are delivered by the United States Postal Service (USPS) for the final leg of the journey. This means that the delivery time may also be affected by any delays or issues that may arise with USPS.

If you need your package to arrive sooner, UPS offers expedited shipping options such as Next Day Air and 2nd Day Air. However, these options come with an additional cost and may not be available for all destinations.

Comparing the Tracking Features of UPS SurePost to Other Shipping Services

UPS SurePost is not the only shipping service with package tracking features. Other popular shipping companies like FedEx and DHL also offer comprehensive tracking features. However, UPS SurePost stands out because of its affordable price while still maintaining a fast and reliable delivery service. Additionally, the UPS website and mobile app offer user-friendly and easy-to-navigate tracking information.

Another advantage of UPS SurePost is its partnership with the United States Postal Service (USPS). This partnership allows UPS SurePost to utilize the USPS’s vast network of post offices and mail carriers, which enables them to deliver packages to even the most remote locations in the country. This is especially beneficial for small businesses and individuals who need to ship packages to customers in rural areas.

Furthermore, UPS SurePost offers a range of additional services, such as package insurance, delivery confirmation, and signature confirmation. These services provide customers with added peace of mind and security when shipping valuable or sensitive items. Overall, UPS SurePost’s combination of affordable pricing, reliable delivery, user-friendly tracking, and additional services make it a top choice for individuals and businesses alike.


Tracking your UPS SurePost package can be done in several ways: through UPS’s website, mobile app, email or text notifications. If you encounter any issues, don’t hesitate to contact UPS’s customer service team. Lastly, UPS SurePost is an affordable and reliable delivery service, and its tracking features are user-friendly and precise. We hope this step-by-step guide has helped you successfully track your UPS SurePost package from shipment to delivery.

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