Understanding How SmartPost Works

May 29, 2023
Written by
Anthony Robinson
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What is SmartPost?

SmartPost is a shipping service offered by FedEx in collaboration with the United States Postal Service (USPS). It combines the reliable transportation network of FedEx with the cost-effective last-mile delivery service of USPS, making it an ideal solution for businesses that regularly ship lightweight and non-urgent packages.

How SmartPost Works

  1. The business sends the package to the nearest FedEx hub or facility.
  2. FedEx transports the package to a USPS facility close to the delivery address.
  3. USPS completes the final delivery to the customer.

Throughout the shipping process, SmartPost provides comprehensive tracking information, ensuring both businesses and customers can monitor the package’s journey and estimated delivery date.

Benefits of Using SmartPost

Cost Savings

SmartPost leverages USPS’s lower delivery rates for lightweight packages, resulting in significant cost savings compared to traditional shipping options like FedEx or UPS.

Wide Coverage

SmartPost delivers to all 50 states, including Puerto Rico and military addresses, ensuring broad accessibility for customers nationwide.

Reliable Tracking

With detailed tracking information available throughout the shipping process, businesses and customers gain peace of mind by staying informed about their package’s status.

Environmental Impact

Utilizing existing USPS infrastructure reduces the environmental footprint associated with transportation, making SmartPost an eco-friendly shipping choice.

Implementing SmartPost in Your Shipping Strategy

Identifying Suitable Packages

SmartPost is best suited for lightweight, non-urgent packages. Assess which of your products fit these criteria to maximize cost efficiency.

Considering Delivery Timelines

Since SmartPost may have longer delivery times compared to expedited shipping options, ensure that it aligns with your customers' expectations and business needs.

Integrating with E-Commerce Platforms

SmartPost seamlessly integrates with popular e-commerce platforms like Shopify and WooCommerce, simplifying the shipping process for online businesses.

SmartPost vs. Other Shipping Methods

Speed

Unlike expedited shipping services, SmartPost is not designed for time-sensitive deliveries. It is best used for non-urgent shipments where speed is not a primary concern.

Cost

SmartPost generally offers lower shipping rates compared to other services, making it a more economical choice for businesses looking to reduce shipping expenses.

Tracking Capabilities

SmartPost provides detailed tracking information throughout the shipping journey, whereas some other shipping methods may offer limited or no tracking updates.

Package Suitability

SmartPost is ideal for lightweight packages. For larger or heavier items, alternative shipping methods may be more appropriate to ensure secure and timely delivery.

Best Practices for Optimizing SmartPost Usage

Proper Packaging

Ensure that items are securely packaged to prevent damage during transit. Use appropriate materials and follow USPS packaging guidelines to maintain package integrity.

Accurate Labeling

Clearly label all packages with the correct shipping information to avoid delays or misdeliveries. Double-check addresses and include all necessary details.

Utilizing Tracking Information

Take advantage of SmartPost’s tracking features to keep customers informed about their package’s status. Proactive communication can enhance customer satisfaction and trust.

Adhering to Size and Weight Limits

SmartPost has specific size and weight restrictions. Ensure that your packages comply with these limits to prevent additional fees or package rejections.

Future of SmartPost

Technological Advancements

SmartPost is continuously evolving with advancements in tracking technology, increased automation, and deeper integration with other shipping services. These improvements aim to enhance efficiency and reliability for businesses and customers alike.

Emerging Technologies

Future developments may include the use of drones for delivery, which could significantly speed up the last-mile delivery process, especially in remote or hard-to-reach areas. Additionally, the incorporation of artificial intelligence and machine learning could optimize delivery routes and improve package tracking accuracy.

As SmartPost adapts to technological innovations, it will continue to provide a reliable and cost-effective shipping solution for businesses of all sizes. For more detailed information, visit the FedEx SmartPost page.

About the Author

Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious processes. With a Bachelors Degree in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.
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