UPS SurePost Says Delivered, But Where Is the Package?

If you’ve ever ordered a package through UPS SurePost, you know how frustrating it can be when the tracking says “delivered,” but you can’t find your package. In this article, we’ll explore the ins and outs of this delivery service and provide some tips for avoiding missing or lost packages.

Understanding the UPS SurePost Delivery Service

UPS SurePost is a shipping service offered by UPS that combines the speed of UPS shipping with the cost savings of the U.S. Postal Service (USPS). Essentially, UPS picks up your package from the sender and delivers it to the destination area. From there, the package is transferred to USPS for final delivery to your mailbox or doorstep.

While this service can be a great option for many packages, it’s important to note that it can take longer than traditional UPS shipping methods, and tracking updates may be delayed as well.

It’s also worth noting that UPS SurePost has weight and size restrictions. Packages must weigh less than 70 pounds and have a maximum length plus girth of 130 inches. Additionally, this service is only available for packages shipped within the United States, including Alaska and Hawaii.

Common Reasons for Delayed UPS SurePost Deliveries

There are several common reasons why UPS SurePost deliveries may be delayed, including:

  • Delivery to a rural area
  • Inaccurate shipping information
  • Incomplete addresses
  • Weather or natural disasters
  • Volume of packages during peak periods such as holidays

If your package is delayed, the best thing to do is to be patient and wait for updates from UPS and USPS. Often, packages will arrive within a few days of the expected delivery date.

Another common reason for delayed UPS SurePost deliveries is package mishandling during transit. This can occur when packages are not properly sorted or scanned, leading to delays in delivery. Additionally, if a package is damaged during transit, it may need to be rerouted or repackaged, causing further delays. It is important to track your package and contact UPS or USPS if you notice any unusual delays or issues with your delivery.

How to Track Your UPS SurePost Package

To track your UPS SurePost package, you can use the tracking number provided by the sender on the UPS website. You’ll be able to see updates on the package status and expected delivery date.

It’s important to note that tracking information may be delayed, especially when the package is transferred from UPS to USPS. If you haven’t received an update in a few days, it’s worth contacting UPS customer service for assistance.

Another option for tracking your UPS SurePost package is to sign up for UPS My Choice. This free service allows you to receive delivery alerts, change delivery options, and track your packages all in one place. You can even request to have your package held at a UPS location for pickup if you won’t be available for delivery.

Additionally, if you’re expecting a package but don’t have the tracking number, you can use the UPS My Choice feature called “Follow My Delivery.” This feature allows you to see the real-time location of your package on a map, as well as receive notifications when it’s getting close to your delivery address.

Contacting UPS Customer Service for Missing Packages

If your package is missing, the first step is to contact the sender to confirm that the package was shipped. If it was, you can then contact UPS customer service for assistance.

When you call UPS customer service, they’ll ask for your tracking number and information about the package. They may also ask you to file a claim for the missing package. Keep in mind that it can take several weeks for a claim to be processed and resolved.

It’s important to note that UPS offers a service called “Package Intercept” which allows you to redirect a package to a new address or hold it for pickup at a UPS location. This service can be useful if you realize that the package was shipped to the wrong address or if you won’t be available to receive the package at the original delivery address. However, there is a fee for this service and it may not be available for all packages.

Tips for Avoiding Missing or Lost UPS SurePost Packages

While there’s no guarantee that your package will arrive on time or without any issues, there are some steps you can take to reduce the chances of a missing or lost package:

  • Double-check the shipping information and address before placing your order
  • Choose a shipping method that provides more detailed tracking information
  • Consider requiring a signature for delivery
  • Be aware of potential delays during peak shipping periods

Another way to avoid missing or lost packages is to track your package regularly. You can sign up for email or text notifications to receive updates on the status of your package. This way, you can be aware of any potential issues and take action if necessary.

It’s also important to make sure that someone is available to receive the package when it arrives. If you won’t be home, consider having the package delivered to your workplace or a trusted neighbor who can sign for it. This can help prevent the package from being left unattended and potentially stolen.

The Role of USPS in UPS SurePost Deliveries

As mentioned earlier, USPS plays an important role in the final delivery of UPS SurePost packages. They typically deliver the package to your mailbox or doorstep, and may also leave a notice if you’re not home to receive the package.

If you have concerns about USPS delivery in your area, it’s worth contacting your local post office for more information.

It’s important to note that UPS SurePost packages are only delivered to residential addresses, and not to businesses or commercial locations. This is because the final delivery is handled by USPS, which only delivers to residential addresses. If you need a package delivered to a business address, you may need to use a different shipping option, such as UPS Ground or UPS Next Day Air.

How to File a Claim for a Missing UPS SurePost Package

If your UPS SurePost package is missing, you may need to file a claim with UPS to be reimbursed for the lost or damaged package.

To file a claim, you’ll need to provide information such as the tracking number, shipping information, and proof of value for the package. You can file a claim online or by calling UPS customer service.

It’s important to note that there are certain time limits for filing a claim with UPS. For domestic shipments, you must file the claim within nine months of the delivery date. For international shipments, you must file the claim within 60 days of the delivery date. If you fail to file a claim within these time limits, you may not be eligible for reimbursement.

Exploring Alternative Shipping Options to Avoid Issues with UPS SurePost

If you’ve had consistent issues with UPS SurePost deliveries, it may be worth exploring alternative shipping options. Consider using a different shipping service or opting for a faster shipping method with UPS.

Keep in mind that these options may come with additional costs, so be sure to weigh the benefits against the extra fees.

One alternative shipping option to consider is using a regional carrier. These carriers often have lower rates and faster delivery times for local and regional shipments. Additionally, they may have more personalized customer service and fewer issues with package handling.

Another option is to use a package forwarding service. This service allows you to have your packages shipped to a US address, where they are then forwarded to your international address. This can be a good option if you are located outside of the US and have limited shipping options.

The Pros and Cons of Using UPS SurePost for Your Deliveries

Finally, it’s worth considering the pros and cons of using UPS SurePost for your packages. Let’s take a look at some of them:


  • Lower cost than traditional UPS shipping methods
  • Delivers to both residential and business addresses
  • Offers convenient tracking updates


  • Deliveries may be delayed due to UPS and USPS hand-offs
  • Tracking updates may be delayed or not provide detailed information
  • Packages may be lost or damaged during transfer

Ultimately, the decision to use UPS SurePost will depend on your individual needs and priorities. If cost savings are your primary concern, this service may be a good option. However, if you need a more reliable or faster shipping method, you may want to consider other options.

It’s important to note that UPS SurePost is designed for packages that weigh less than 10 pounds and have dimensions of less than 130 inches in length and girth combined. If your package exceeds these limits, you may need to consider alternative shipping methods. Additionally, UPS SurePost may not be available in all areas, so it’s important to check with UPS to ensure that this service is available in your location.


UPS SurePost can be a convenient and cost-effective option for shipping packages, but it does come with its own set of challenges. By understanding the service, tracking your packages, and being patient during delays, you can help ensure successful deliveries. Take steps to avoid missing or lost packages, and consider alternative shipping options if needed. As with any shipping service, weigh the pros and cons before making a decision.

One of the challenges of using UPS SurePost is that the delivery time can be longer than other shipping options. This is because the package is handed off to the USPS for final delivery, which can add an extra day or two to the delivery time. It’s important to keep this in mind when choosing a shipping option, especially if you need the package to arrive by a specific date.

Another thing to consider when using UPS SurePost is the weight and size restrictions. Packages must weigh less than 70 pounds and have a combined length and girth of less than 130 inches. If your package exceeds these limits, you will need to use a different shipping option. It’s important to double-check the weight and size of your package before choosing a shipping method to avoid any issues or delays.

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