What Is FedEx SmartPost and How Can It Benefit Your Business?

If you’re a business owner who relies on shipping, you know that efficient and reliable delivery is key. With so many shipping carriers available, it can be difficult to decide which one to use. One option that has gained popularity in recent years is FedEx SmartPost. In this article, we’ll explore what FedEx SmartPost is and how it can benefit your business.

The History of FedEx SmartPost: How It Evolved Over Time

To fully understand the benefits of FedEx SmartPost, it’s important to have a grasp on its history. SmartPost was created as a partnership between FedEx and the United States Postal Service (USPS) in 2001. The service was designed to offer a cost-effective solution for small packages and parcels, with the USPS handling the final delivery leg to the customer’s doorstep or PO Box.

Over time, FedEx SmartPost has expanded its reach and capabilities. In 2019, the service began offering dimensional pricing and improvements to transit times. FedEx has also invested in new technology and automation to streamline its processes and improve efficiency.

One of the key advantages of FedEx SmartPost is its ability to offer a range of delivery options to customers. For example, the service can be used for residential and commercial deliveries, as well as for shipments to military addresses and PO Boxes. Additionally, FedEx SmartPost offers a range of tracking and reporting tools to help customers stay informed about the status of their shipments.

Understanding FedEx SmartPost: A Comprehensive Overview

So, what exactly is FedEx SmartPost? Put simply, it’s a hybrid shipping service that combines the strengths of both FedEx and USPS. Here’s how it works:

  1. A business sends a package using FedEx SmartPost.
  2. FedEx picks up the package and transports it to the nearest USPS hub.
  3. USPS then handles the final leg of delivery to the customer.

One of the main advantages of this service is that it offers cost savings for businesses, especially for shipments that don’t require expedited delivery. FedEx SmartPost also offers tracking and delivery confirmation, so businesses can stay informed about the status of their shipments.

In addition to cost savings and tracking capabilities, FedEx SmartPost also offers a range of delivery options to suit different business needs. For example, businesses can choose to have packages delivered to residential addresses, PO boxes, or military addresses. This flexibility makes it easier for businesses to reach their customers, no matter where they are located.

Another benefit of FedEx SmartPost is that it is environmentally friendly. By using a combination of FedEx and USPS transportation networks, the service reduces the number of delivery trucks on the road, which helps to reduce carbon emissions and minimize the impact on the environment.

How FedEx SmartPost Works: The Shipping Process Explained

Let’s take a closer look at the step-by-step process of using FedEx SmartPost:

  1. Package is prepared for shipment and labeled with its destination address.
  2. Package is picked up by a FedEx driver and transported to the nearest FedEx hub.
  3. Package is sorted and consolidated with other packages heading in the same direction.
  4. Package is transported to the nearest USPS hub.
  5. USPS scans the package and takes over the final leg of delivery.
  6. Package is delivered to the customer’s door or PO Box.

It’s worth noting that FedEx SmartPost is designed for small packages and parcels weighing up to 70 pounds. For larger or heavier shipments, businesses may need to explore other shipping options.

Another important aspect to consider when using FedEx SmartPost is the delivery time frame. While it is a cost-effective option, it may not be the fastest. Delivery times can vary depending on the distance between the origin and destination, as well as any potential delays in the USPS portion of the delivery. It’s important to keep this in mind when planning shipments and communicating with customers about expected delivery dates.

The Benefits of Using FedEx SmartPost for Your Business

Now that we’ve covered how FedEx SmartPost works, let’s explore the benefits it can offer your business:

  • Cost savings: FedEx SmartPost is typically more cost-effective than standard FedEx delivery or other carrier options.
  • Delivery confirmation: With tracking and delivery confirmation, businesses can stay informed about the status of their shipments.
  • Convenience: FedEx SmartPost offers the convenience of using a single carrier for shipping, rather than coordinating with multiple carriers.
  • Expanded reach: FedEx SmartPost leverages the USPS’s extensive delivery network, allowing businesses to reach customers in more remote areas.
  • Eco-friendliness: Consolidating packages and utilizing USPS’s delivery network can be more environmentally friendly than traditional shipping methods.

In addition to the benefits listed above, using FedEx SmartPost can also help businesses save time and streamline their shipping processes. By using a single carrier for all shipments, businesses can simplify their logistics and reduce the time spent coordinating with multiple carriers.

Furthermore, FedEx SmartPost offers flexible delivery options, including residential delivery and delivery to PO boxes. This can be particularly beneficial for businesses that primarily ship to individual consumers rather than commercial addresses.

How to Set Up a FedEx SmartPost Account and Get Started

If you’re interested in using FedEx SmartPost for your business, setting up an account is easy. Simply visit the FedEx website and follow the instructions to create an account. From there, you can start shipping packages using the SmartPost service.

One of the benefits of using FedEx SmartPost is that it offers a cost-effective shipping solution for businesses that ship lightweight packages. This service is ideal for e-commerce businesses that need to ship small items such as clothing, accessories, and electronics.

Another advantage of using FedEx SmartPost is that it provides end-to-end tracking for your packages. This means that you can track your packages from the moment they are picked up by FedEx until they are delivered to your customers. This level of visibility can help you manage your inventory and ensure that your customers receive their orders on time.

FedEx SmartPost Shipping Rates: A Comparison with Other Carriers

Of course, one of the key factors in choosing a shipping carrier is the cost. FedEx SmartPost offers competitive rates compared to other carriers, but it’s always a good idea to compare shipping rates before making a decision. You may find that another carrier offers better rates, or that FedEx SmartPost is the most cost-effective choice depending on your shipment volume and destination.

Tips for Using FedEx SmartPost to Save Money and Time

Here are a few tips to help you get the most out of your FedEx SmartPost shipments:

  • Consolidate packages: Shipping multiple packages together can save on shipping costs.
  • Optimize package size: SmartPost rates are based on package dimensions, so using the smallest possible package for your shipment can help save money.
  • Plan ahead: Expedited delivery options are not available with SmartPost, so be sure to plan for the delivery timeframe accordingly.

Common Challenges When Using FedEx SmartPost and How to Overcome Them

While FedEx SmartPost can offer many benefits, there are some common challenges that businesses may face when using the service. Here are a few examples:

  • Longer delivery times: Since FedEx SmartPost is a hybrid service, there may be a longer delivery time than standard shipping options.
  • Tracking issues: Occasionally, packages may experience delays or tracking issues when transitioning from FedEx to USPS.
  • Weight limitations: As mentioned earlier, SmartPost is designed for small packages and parcels. Larger or heavier shipments will need to use a different shipping method.

It’s important to be aware of these challenges and plan accordingly. However, many businesses find that the benefits of using FedEx SmartPost outweigh these challenges.

Integrating FedEx SmartPost with Your E-commerce Platform: A Step-by-Step Guide

If your business uses an e-commerce platform to manage online sales, integrating FedEx SmartPost can streamline the shipping process. Here’s a step-by-step guide on how to integrate SmartPost with popular e-commerce platforms:

  • Square: Use the “Connect to FedEx” feature in the Square Dashboard to set up SmartPost.
  • Shopify: Install the FedEx Shipments app and select SmartPost as a shipping option.
  • WooCommerce: Use the WooCommerce FedEx Shipping plugin to enable SmartPost.

Integrating FedEx SmartPost with your e-commerce platform can save time and make shipping more efficient and reliable.

Examples of Businesses that Have Successfully Implemented FedEx SmartPost

Many businesses have found success using FedEx SmartPost for their shipping needs. Here are a few examples:

  • Etsy sellers: Many Etsy sellers rely on FedEx SmartPost for affordable and reliable shipping of small items.
  • Subscription box services: Services like BarkBox and Ipsy use SmartPost for cost-effective shipping of subscription boxes.
  • Online retailers: Small online retailers find that SmartPost is a convenient and economical shipping option.

Future of FedEx Smartpost in the shipping industry

As the shipping industry continues to evolve, it’s likely that hybrid services like FedEx SmartPost will continue to gain popularity. By leveraging the strengths of both FedEx and USPS, SmartPost can offer a cost-effective and reliable solution for small package shipping.

How customers can track their packages using the FedEx Smartpost service.

Customers who have packages shipped using FedEx SmartPost can track their shipments online using FedEx’s tracking tool. This tool provides real-time information about the status of the package, including estimated delivery times and any delays or issues that may arise. Customers can also sign up for alerts via email or SMS to stay informed about their package delivery.

How to handle Returns with the Help of the Fedex smartpost service.

Handling returns can be a challenging aspect of running an e-commerce business. Fortunately, FedEx SmartPost offers a comprehensive return solution. Businesses can include a return label in their package shipments, allowing customers to easily return items if needed. Packages can be dropped off at any FedEx or USPS location for return. FedEx also offers a Returns Management tool that allows businesses to monitor and manage their return shipments.

What are the different package types supported by fedex smartpost?

FedEx SmartPost supports a variety of package types, including:

  • Envelopes
  • Poly mailers
  • Boxes (up to 70 pounds)
  • Tubes
  • Bags

It’s important to note that FedEx SmartPost has specific packaging guidelines, including size and weight restrictions. Be sure to check the FedEx website for packaging guidelines before sending your SmartPost shipments.


Overall, FedEx SmartPost can be a valuable shipping solution for businesses of all sizes. By leveraging the strengths of both FedEx and USPS, SmartPost offers a cost-effective, reliable, and eco-friendly shipping option. Whether you’re shipping small items, subscription boxes, or online orders, consider giving FedEx SmartPost a try.

Please Note: All trademarks and registered trademarks appearing in this article are the property of their respective owners. The use of any registered trademarks mentioned herein is solely for the purpose of identifying the specific products and services offered, and should not be taken as an indication of sponsorship, endorsement, or affiliation with ShipScience. ShipScience acknowledges these trademarks are the property of their respective owners and affirms that no commercial relationship or sponsorship is implied or expressed by their use in this article.
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