What Is SurePost UPS and How Does It Work?

May 29, 2023
Written by
Anthony Robinson
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What Is SurePost UPS and How Does It Work?

If you've ever shipped a package, you're probably familiar with the name UPS. But have you heard of SurePost UPS? This service is designed to make shipping more affordable and accessible for small and medium-sized businesses. In this article, we'll explore what SurePost UPS is, how it works, and why it might be an excellent choice for your shipments. Let's dive in!

The History of SurePost UPS: From Inception to Today

The SurePost UPS service was introduced in 2003 as a joint venture between UPS and the United States Postal Service (USPS). The aim was to offer an affordable and reliable shipping option for businesses that couldn't meet the minimum shipping requirements for UPS's other services. Since then, the service has expanded to include more delivery options and improved tracking capabilities, making it a popular choice for small and medium-sized businesses shipping items throughout the United States.

One of the key benefits of SurePost UPS is its cost-effectiveness. The service is designed to be more affordable than other UPS shipping options, making it ideal for businesses aiming to keep their shipping costs low. Additionally, SurePost UPS offers various delivery options, including ground, air, and international shipping, allowing businesses to choose the option that best suits their needs.

Over the years, SurePost UPS has continued to evolve. In 2019, the service introduced new features like enhanced tracking and delivery notifications, streamlining the shipping process for businesses and their customers. As e-commerce continues to grow, SurePost UPS remains a popular choice for businesses needing to ship items quickly, reliably, and affordably.

Understanding the Basics: How SurePost UPS Works

So, how exactly does SurePost UPS work? Essentially, it's a hybrid shipping option that combines the speed and efficiency of UPS with the expansive delivery network of the USPS. Here's how it works:

  • You drop off your package at a UPS location or schedule a pickup.
  • UPS picks up your package and transports it to a USPS sorting facility.
  • The USPS then delivers your package to its final destination using their network of carriers and delivery vehicles.

In other words, UPS handles the first leg of the journey, while the USPS manages the last leg. This arrangement allows UPS to offer faster and more affordable shipping rates to businesses that might not otherwise meet the minimum requirements for other UPS services.

One benefit of using SurePost UPS is that it enables businesses to reach customers in more remote or rural areas not covered by other shipping options. This is because the USPS has a more extensive delivery network than UPS, ensuring packages can be delivered to more locations.

Another advantage of SurePost UPS is the provision of tracking information throughout the entire shipping process. This allows businesses to keep their customers informed about the status of their packages, fostering trust and improving customer satisfaction.

The Advantages of Using SurePost UPS for Shipping

There are several advantages to using SurePost UPS for your shipments:

  • Lower shipping rates: SurePost UPS often offers lower rates than other UPS services, making it a more affordable option for budget-conscious businesses.
  • Access to USPS networks: By partnering with the USPS, businesses can leverage the extensive USPS delivery network to reach more destinations in the United States.
  • Faster delivery times: SurePost UPS typically offers faster delivery than standard USPS shipping, without the high cost of expedited UPS services.
  • Improved customer satisfaction: With faster delivery times and more affordable rates, SurePost UPS can enhance customer satisfaction by ensuring products arrive quickly and cost-effectively.

In addition to these advantages, using SurePost UPS can also provide:

  • Increased tracking visibility: SurePost UPS offers detailed tracking information, allowing businesses to monitor shipments every step of the way and provide accurate delivery estimates to customers.
  • Flexible delivery options: SurePost UPS allows businesses to choose from various delivery options, including residential, commercial, and PO box delivery, making it easier to meet diverse customer needs.

Overall, using SurePost UPS can help businesses save money, improve delivery times, and increase customer satisfaction, making it a smart choice for companies looking to streamline their shipping processes.

A Comprehensive Guide to SurePost UPS Shipping Rates and Services

When considering shipping rates and services, several factors come into play:

  • Package weight and size: SurePost UPS is best suited for packages weighing less than 10 pounds and with dimensions of 165 inches or less (length plus girth).
  • Delivery timeframe: The delivery timeframe for SurePost UPS shipments typically ranges from 1-5 business days, depending on the destination.
  • Cost: The cost of SurePost UPS shipping depends on the package's weight, size, and travel distance. UPS offers a shipping calculator on their website to help businesses estimate shipping costs.

Another important consideration when using SurePost UPS is the level of tracking and visibility required for your shipment. SurePost UPS provides basic tracking information, such as when the package was shipped and delivered, but it may not offer real-time updates on the package's location during transit.

It's also worth noting that SurePost UPS is a hybrid service, meaning UPS handles the package for most of the journey, but the final delivery is made by the USPS. This can be a cost-effective option for businesses, though it may not be the best choice if a guaranteed delivery date or time is necessary.

How to Track Your SurePost UPS Shipment: A Step-by-Step Guide

One advantage of using SurePost UPS is the ease of tracking your shipment through the UPS website or mobile app. Here's how:

  1. Visit the UPS website or download the UPS mobile app.
  2. Enter your tracking number, which is typically provided when you drop off your package.
  3. View the current status and location of your package, along with any delivery updates.

It's important to note that tracking information may not be immediately available after dropping off your package. It can take up to 24 hours for the tracking information to update in the UPS system. If no updates appear after 24 hours, contact UPS customer service for assistance.

Another useful feature of the UPS tracking system is the ability to set up delivery notifications. You can choose to receive email or text message updates on your shipment's status, including when it's out for delivery and when it's been delivered. This helps you plan your day and ensures you're available to receive your package upon arrival.

Common Misconceptions About SurePost UPS Dispelled

There are a few misconceptions about SurePost UPS that we'd like to address:

  • Myth: SurePost UPS is only for residential deliveries. Reality: SurePost UPS can be used for both residential and commercial deliveries.
  • Myth: SurePost UPS is slow. Reality: While SurePost UPS may not be the fastest shipping option, it does offer faster delivery times than standard USPS shipping.
  • Myth: SurePost UPS doesn't offer reliable tracking. Reality: SurePost UPS provides detailed tracking information through the UPS website or mobile app.

Despite these misconceptions, SurePost UPS has several advantages over other shipping options. For instance, it offers more affordable shipping rates compared to other UPS services. Additionally, SurePost UPS boasts a wider delivery network, enabling delivery to more remote locations than other shipping options.

Another advantage of SurePost UPS is the range of delivery options to suit different needs. For example, customers can choose to have their packages delivered to a UPS Access Point location for convenient pickup. Alternatively, customers can opt for a scheduled delivery time that suits their schedule.

The Future of SurePost UPS: What's Next?

As e-commerce and online shopping continue to grow in popularity, SurePost UPS is poised to play an increasingly important role in helping businesses ship products to customers. UPS has already announced plans to expand the SurePost UPS service to include international shipping to Canada and Mexico. Additionally, UPS is developing more advanced tracking capabilities, enabling businesses to monitor their shipments in real-time.

Another focus for SurePost UPS is sustainability. UPS has set a goal to reduce its greenhouse gas emissions by 50% by 2035, and SurePost UPS is integral to that effort. The service utilizes a network of local post offices to deliver packages, which helps reduce the number of delivery trucks on the road. Moreover, UPS is exploring the use of alternative fuel vehicles and renewable energy sources to power its operations.

Looking further into the future, SurePost UPS may incorporate new technologies like drones and autonomous vehicles to enhance delivery times and efficiency. While these technologies are still in the testing phase, as they become more advanced and widely adopted, they could revolutionize package delivery to customers.

How to Choose Between SurePost UPS and Other Shipping Options

When deciding between SurePost UPS and other shipping options, consider the following factors:

  • Package weight and size: SurePost UPS is best suited for packages weighing less than 10 pounds and with dimensions of 165 inches or less (length plus girth).
  • Delivery timeframe: Assess how quickly you need your package to arrive. SurePost UPS typically offers delivery within 1-5 business days.
  • Cost: Compare shipping rates between SurePost UPS and other options to determine which offers the most affordable rates for your needs.

The Impact of COVID-19 on SurePost UPS and the Shipping Industry as a Whole

The COVID-19 pandemic significantly affected the shipping industry, including SurePost UPS. With an increase in online shopping and reliance on delivery services, UPS and the USPS had to adjust to meet heightened demand and changing logistics. To prevent the virus's spread, both UPS and USPS implemented new safety protocols and contactless delivery options. Despite these challenges, SurePost UPS continues to offer reliable and affordable shipping options for businesses shipping products throughout the United States.

Wrapping Up

Now that you know more about SurePost UPS, you can make an informed decision about whether it's the right shipping option for your business. From its affordable rates to its improved delivery times, there are numerous reasons to consider using SurePost UPS for your shipments. As e-commerce continues to grow, you can expect SurePost UPS to evolve and adapt to meet the changing needs of businesses and consumers alike.

About the Author

Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious processes. With a Bachelors Degree in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.
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