Delivery Experience

Retain customers
and boost revenue.

Delivery experience matters.  Most first-time buyers will never return if they experience a delivery issue with their order.  ShipScience helps you identify issues and react to them quickly.

Delivery Experience

Retain customers
and boost revenue.

Delivery experience matters.  Most first-time buyers will never return if they experience a delivery issue with their order.  ShipScience helps you identify issues and react to them quickly.

Boost Sales, Keep Customers Happy with Delivery Experience
Boost Sales, Keep Customers Happy with Delivery Experience

Key Features

Save customers – before they leave.

Identify “at-risk” customers who are likely to be shopping for alternatives on their next purchase due to delivery errors.

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Notify customers of order delays & errors proactively to ensure a positive delivery experience, even in the face of delivery mishaps.

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Our algorithms identify shipment delays & errors before they happen. Clear up shipping errors proactively to take your delivery experience to new heights.

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Delivery Experience - Key Features
Delivery Experience - find at-risk customers
Delivery Experience - find at-risk customers

Identify At-Risk Customers

Repeat customers spend 3x more and cost 5x less, per sale.

Predict when customers are dissatisfied and which are most likely to be shopping for alternatives for their next purchase. Identify “at-risk” customers with your new customer scorecards.

Delivery Experience - Make Customers Happy

Automate Customer Outreach

Make your customers happy.
Like really happy.

When a shipment is delayed or mis-delivered, your customers want to hear from YOU – not find out about it on their own. It’s tough to stay on top of all errors AND related communication for small and large businesses alike, so we created a customer outreach portal to run the process for you. Fully customizable, fully automated.

Delivery Experience - Make Customers Happy
Delivery Experience - Amazon-like service
Delivery Experience - Amazon-like service

Improve Customer Satisfaction

Acheive Amazon-quality service.

Amazon has made customers used to 1-2 day delivery times, advanced tracking and notifications, and superb customer service. Live up to modern standards and stop losing sales with error & delay prediction, automated customer outreach, live reports, and much more. Know if your carriers’ performance is costing you customers.

Get a ShipScience Demo

Get a Personalized Demo

Talk to us about how our platform works, take our analytics for a spin and find out how delivery experience is impacting your customers.

Sign up for ShipScience – free.

Sync an unlimited number of UPS and FedEx accounts. View customer delivery experience, fulfillment insights and savings opportunities at no charge.

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