Delivery Experience
Retain customers
and boost revenue.
Delivery experience matters. Most first-time buyers will never return if they experience a delivery issue with their order. ShipScience helps you identify issues and react to them quickly.
Key Features
Save customers – before they leave.
Identify At-Risk Customers
Repeat customers spend 3x more and cost 5x less, per sale.
Predict when customers are dissatisfied and which are most likely to be shopping for alternatives for their next purchase. Identify “at-risk” customers with your new customer scorecards.
Automate Customer Outreach
Make your customers happy.
Like really happy.
When a shipment is delayed or mis-delivered, your customers want to hear from YOU – not find out about it on their own. It’s tough to stay on top of all errors AND related communication for small and large businesses alike, so we created a customer outreach portal to run the process for you. Fully customizable, fully automated.
Improve Customer Satisfaction
Acheive Amazon-quality service.
Amazon has made customers used to 1-2 day delivery times, advanced tracking and notifications, and superb customer service. Live up to modern standards and stop losing sales with error & delay prediction, automated customer outreach, live reports, and much more. Know if your carriers’ performance is costing you customers.
Sign up for ShipScience – free.
Sync an unlimited number of UPS and FedEx accounts. View customer delivery experience, fulfillment insights and savings opportunities at no charge.
Easy setup — No credit card required
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